Deragon Ford

We were looking into getting a 4x4 pickup truck for our growing online store to move inventory and perform deliveries... but came across the AWD transit cargo van. We LOVE our extended cargo van (a far cry from our small SUV). The van came ready with panels and finished floor in the cargo area. We were also surprised by the amount of useful features that our van was equipped with: such as rain sensing wipers, auto headlight and high beam, wifi connectivity and auto update and niffty smart phone app that starts, locks and locates the truck. In comparison to our fully loaded Honda HRV the standard features in our Van puts it to shame. The low floor of our van and the clear-as-day led cargo lights makes loading and unloading easy. We have since installed shelves and a partition. We love our van. Picking up our van was a different experience. Picking up the van was complicated by needless hidden additions on the contract that was signed at pickup, reviewed and re-signed (had to return to re-sign the contract to remove the additional hidden charges - 1 hour drive to return to the dealership) and a large dent that was found at the rear door when we picked it up (they have since repaired it). As explained to the dealership that our van is always on the road performing deliveries and picking up inventory: Down time (while van was in the shop) was painful as the they gave us a small SUV as a replacement to perform deliveries: kind of reminded us why we got a cargo van in the first place. Fortunately, the downtime was short (2 days to repair) and was returned with a full tank of gas. Our sincere thanks goes to Guillaume at Deragon for helping us sort through this complication between service, delivery and following up. We appreciate your help and guidance. ~Russell and Dyan

I bought an Audi with Deragon Ford and my experience was..not a pleasant one. Before driving there to see the car I called and asked the dealer about the car's condition, engine and body. I specifically asked if it has any dents and obvious scratches and the answer was "it's in perfect condition". Not only it was far from the truth but in fact the car had a major scratch on the passenger side besides dozens of minor ones..all over the car. Despite the disappointment experienced on the spot as well as the 1h30 time spent driving to Cowansville to check the car, I decided to stay and hear..the offer. I was assured Deragon would fix the major issue along with other smaller ones and so I finally decided to buy the car. They fixed the main issue but most of the smaller scratches were left untouched. When I went to pick up the car I was offered their services to fix what originally was promised to get fixed, but this time at...an extra cost. Besides that, the car had fingerprints stained in paint in several spots..a new issue. I assume during the buffing process the individual that worked on the car was not careful enough and left product prints on the car so...no, I'm not a happy camper. I called the dealer and asked him to return my call, he only replied in text the next day. I called again with no option to leave a voice message..only text. The fact that they didn't delivered what they initially promised is not the most professional scenario but picking up the Audi with fingerprint stains all over from the garage work, that is.. negligence, ignorance and amateurish. I learned my lesson although I absolutely didn't need one!

Really helpful staff who goes out of their way to help. Positive experience through and through.

Excellant sales representation and supporting customer sensitivity. An very pleasant customer experience. I recommend them.

All the employees were kind and well dressed, but was a terrible experience buying a used car there, it really felt like it was their first time to sell a car, like I had to tell them what to do next. After rescheduling the pick up 3 times, it took more than a month and countless follow-ups to actually get the ownership and plates. On top of that, I spoke twice with the manager and kindly asked that they could share the service record of what they did on the car, of course they were going to email it to me right away, 3 months later I'm still waiting for it.