Desjardins Auto Collection

They kept my car for 5 days and have repaired nothing. They charged me 423$ for doing nothing. Very dissatisfied with this place.

Me and my father bought many cars at Ford in Quebec our whole life. I just went to service my commercial truck 2003 Ford E-450. I had to go there 3 times. because the job was done correctly. The young mechanic guy did not double check why the bracket of my tail pipe exhaust was broken. And he said he was not able to put back at same height than before. they said also that the cause was the rubber too old. but muffler shop after told me it was not that cause and rubber was OK. Also ford told me that it is normal the tailpipe exit is inclined. it was not normal and i was u haul and other cube was not like that too. They suggested me to go to muffler shop they referred me. I went to those two shops. one shop said they don't want to fix the bracket and there is 2 others bracket broken that hold the muffler. they said my gas tank was leaking. i checked and it was not leaking. then they said vapor smell. i did not smell any vapor under the truck! then i went to another muffler shop refer by ford. They fixed it correctly and it was cheaper than the other muffler shop was also able to move up by 1 inches near his original place the tail pipe was. i had to wait few weeks for next appointment to fix my things not installed correctly last time by ford. went there with drawing from the manufacturer for my air inflation valve extension kit. it was too much bend,. they readjusted like in the drawing. and removed cigarette lighter cable but put back the cigarette lighter socket back in the hole. i had to remove it again with the proper tool that he did not know about before. My truck is like an Econoline. very well know model. i was surprise so many errors. but they was very friendly but that costed me times, fuel and i had to pay 80$ to the muffler shop. i asked if it is possible to have a refund for that 80$ because i already paid 205$ at ford. Director on February 28 told me he will look the invoices i gave him and call me back. now 22 of February and no call back. i left him at least two voice message few weeks later. still no call back. then i sent a message on contact form of web site. then Vincent sales director reply me. then i sent two reply and he never replied me back. what a service and adventure for so basic repairs! UPDATE 2025-04-17 17h24 Today I left a verbal message over the phone to the agent in the sales department, there was no other choice for management or owner. I asked the women to leave a message for the owner. She said he is not there. His name is Desjardins she said. But instead of the owner, i receive a call back from Guy Vezina the Service Manager which is the one i was complaining about. he was very unhappy and he told me he did not like my menace to put a note on google map and complain at Ford Pro Canada. First of all. its not of his business. I have the right to make a complaint if he don't behave. He said he tried to reply my email and it bounced back. But the point is since my meeting with him on February 28, he said he will have a look and call me back. But he said he was not able. I don't know where he was looking for my phone number. But each time i left a voice message or email. I left my phone number. He was negative and on defensive the whole time. He doesn't seem to understand that i wait he call back since February 28 and now we are April 17. Everybody I contacted at his dealership and head office and at ford Pro was able to reach me. Except him. Quite strange. And he had my contact info when i met him in his office anyway. I can guarantee you that this is the last time i will go to that garage. First of all they should know what they are doing when they repair a truck v10 E-450 and listen the customer instead to be one direction conversation. Finally, he tried to put the fault on me about not able to reach me and also he tried to tell me that i already know that my muffler and tail pipe was damaged. Which I did not know, except the support at the end of tail pipe. This guy should not interact with customer. he don't have social skills. really pissed me off that guy. city of lunatics

We recently purchased a car from this dealership. From the moment we signed the contract, the service was terrible! We were given the wrong information from the salesman, who had assured us this was the perfect car for our needs. In the end, we didn't get the accessories we wanted on the car. There was a part broken on the car when it was made available to us. It has been two months and this issue still has not been resolved. We called for more information and they said they would call back in 5 minutes. They never respond to our phone calls. We regret our purchase from this dealership. The service is unprofessional and disrespectful.

Fantastic service as always. Bought a new Mustang convertible, delivered 31 March 2021. This is my 3rd vehicle from Desjardins Auto Collection. The service has always been fastastic, on time and very professional. Thank-you

$1000+, a week time, parts replaced, problem still there, unchanged. +1 star because the people at the service counter were good to me.