Diablo Subaru of Walnut Creek

We had an great experience buying my daughter’s first car at Diablo Subaru! Marco was amazing from the first call, took us on our test drive, was accommodating when we needed to go discuss, and was ready for us when we came in to finish the deal. He’s very personable to deal with, a fun guy and made us all feel like we were in good hands. The finance manager was also very easy to deal with and had us laughing while we went through the piles of paperwork. I would absolutely recommend Diablo Subaru!

I have a 2024 Hyundai Santa Fe Hybrid that I bought from Lythia Hyundai in Reno. When we bought the car, we bought the service plan for oil changes. I didn't realize it was a dealer plan. The closest Lythia to us is Diablo Subaru in Walnut Creek. The service coordinator is great and staff is friendly. The problem I have is why set appointments for times prior to the technicians starting? Also, when I have had my oil changes with an appointment I'm told be about 4-5 hours. So, I have to pay $10 to get a Lyft from & back to the dealer. Every other dealership I've been to has a free shuttle service. Finally, my car is dead. Drove home, was fine. Had a rough start and all my seat settings and other settings were deleted. But otherwise fine. Next day, batteries are dead and now won't hold a charge or charge. Not sure what happened, but it's being towed to my local Hyundai dealer, who can't see for a week. I'm out a car to get to and from work and have to find rides. Or pay for a rental car and maybe get reimbursed.

Worked closely with Mark, Nick, and Lapon on a recent Outback purchase. Crystal clear and prompt comms + reasonable negotiation = one of the fastest and smoothest purchases of a new car I have ever experienced. Definitely give these guys a call if you’re in the market. They don’t waste your time.

My wife and I really wanted to buy our daughter a new Subaru for her college graduation. We knew our daughter loved the idea of a Subaru and we found the perfect car at the dealer here in Walnut Creek. We used the online calculator to determine our monthly payment based on how much we put as a down payment and the expected lease term. But after spending considerable time with the salesperson, we were quoted a monthly payment nearly three times higher than we anticipated. I told them they made a mistake but the finance guy dug in and said we were wrong and the payment is correct. I did a quick calculation and found they were either hiding thousands in hidden fees or charging over 35% interest. So after a bit of arguing, we left. That same day, we found the identical car in Sacramento and completed all of the initial paperwork and negotiations over the phone and email. My wife and I then drove up to Sacramento and bought the car for the exact price and payment we knew from the Subaru online calculator. The payment is nearly one third of what Diablo Subaru tried to sell us. I gave one extra star because the service department did a good job when we brought it in for maintenance. But I’ll never give the sales side another opportunity. The bad experience was enough for us to never go back. Michael Delehanty Compass Real Estate

David Gaspar was incredibly helpful throughout the entire car-buying process. He went above and beyond to ensure I found the right vehicle, taking the time to answer all of my questions and guide me through my options. Once I made my decision, he carefully explained the coverage options so I could make an informed choice. David and the entire Diablo Subaru team provided outstanding service, and I had a great experience from start to finish.