Diamond Buick GMC of Alexandria

I rarely leave negative reviews, but after this experience I feel obligated to share it. I was a repeat customer of Diamond Buick GMC. After purchasing a 2020 F-150 from them and having a positive experience, I returned later and purchased a 2020 Chevy Malibu because I trusted the dealership and believed they valued long-term customer relationships. Within months of purchasing the Malibu, I was informed that the transmission had failed and required a major repair. I understand used vehicles can have unexpected problems, and I understand I declined the extended warranty. I was not demanding a free transmission or a free vehicle. What I wanted was communication. When I learned the extent of the problem, I reached out to the dealership hoping to discuss the situation and see if there was anything they were willing to do to help. I understood they might not be obligated to do anything at all, and I was prepared for the possibility that the answer might simply be “no.” The problem is that I never got an answer. I was repeatedly told that management would contact me regarding the situation. I called multiple times, left messages, visited the dealership in person, and even left a detailed voicemail on the General Manager’s direct line. Despite all of that, I never received a response. Meanwhile, my wife and I were trying to figure out transportation, finances, and what our next step would be. Eventually, I had to make a difficult financial decision and sell the vehicle without ever hearing back from management. What made the experience even more frustrating was receiving a text from Diamond shortly afterward congratulating me on my “6 Month Anniversary” with the Malibu and saying they hoped I was still enjoying it. By that point, I no longer owned the vehicle. The irony was hard to miss. The dealership’s automated system found the time to contact me, but nobody in management could find the time to return a single phone call when I was trying to get answers. The transmission failure itself was unfortunate, but mechanical failures happen. What I cannot overlook is being repeatedly promised a call from management and never receiving one. As a repeat customer, that was extremely disappointing. I trusted Diamond enough to do business with them more than once. After this experience, I won’t be doing so again.

We traveled from North Idaho to Diamond GMC to purchase a 2024 Hummer EV. Managers Tobin and Corey, along with Jack our salesman worked out the details with us before we started our 1200 mile drive to Alexandria. This helped greatly to ease the nervousness about driving so far to purchase a vehicle we haven't driven or even seen anything but pictures of. Over the phone they were friendly, professional and confident sounding that they were giving us an amazing deal on our Hummer and stepped up to the value of our 2024 Silverado we traded-in, giving us what we wanted for it. When we arrived it was every bit of what we hoped for. We were greeted with enthusiasm and professionalism. We were exhausted from the trip and not looking forward to the time we would need to finalize the details. But it was much quicker than previous experiences with other dealerships. We couldn't be more pleased with the team at Diamond Buick GMC, the experience, our new vehicle, what they gave us for our trade-in and most of all pleased with the price of our new Hummer EV, making the 2400 total mile trip well worth it.

Unbelievable, I have never had such a positive experience in my life. The people at Diamond Buick from Ian to Cory were so straight forward about everything it was almost scary. Thanks guys look forward to doing more business. Tom and Deb R

I stopped in looking for a specific vehicle, they had what I was looking for on the lot. I approached a sales person and requested a price for my trade. The trade number and over all price came in better then the previous dealer I was working with. I made the deal with Diamond Buick of Alexandria with no hassles.

My husband and I have been buying our vehicles for years at Diamond Buick, but this last experience was extra special to us. Our daughter Molly works in sales there now, and sold us a beautiful 2026 Enclave. She was professional and knowledgeable in anything extra we needed too. She made it fun, seamless and quick. Thanks to Corey N in financing too. The paperwork process was pretty slick all around. Thanks Diamond Buick staff. You guys are top notch yet again!