Diamond Honda

A huge thanks to the GSM Brian, and SM Joe. For assisting me with my recent early HALO lease end on a Civic hatchback and traded it in for a 2026 Prelude. The experience was hands down the best out of any dealerships I've visited. Transaction was smooth and professional (except the tail-end in the finance office with Dennis). Most of the accounting peers I work with prefers Diamond Honda. Huge thanks and highly recommend Diamond Honda.

I had an outstanding experience thanks to Oscar and the technician team! From the moment I booked my appointment to the completion of my car service, the entire process was smooth, professional, and stress-free. I came in for maintenance and a balancing check on my vehicle, and the service exceeded my expectations. Oscar went above and beyond by taking the time to thoroughly explain the work being performed and even provided a detailed printout of the repairs and services completed on my car. I truly appreciated the transparency, communication, and patience in answering my questions. It made me feel confident and informed every step of the way. Customer service like this is hard to find. Their professionalism, attention to detail, and dedication to making sure customers understand and feel comfortable is what sets this place apart. I will continue coming back time and time again for future services and highly recommend them to anyone looking for honest, quality automotive care. Thank you again, Oscar and the entire team!

I was originally planning to leave a positive review, until my recent interaction with service advisor Joanne completely changed my experience. I’ve brought my Honda Prologue in multiple times regarding a loud front-end noise that occurs whenever I turn the vehicle. During my first few visits, I was ultimately turned away because the dealership stated this was a known issue affecting Honda Prologue vehicles, but there was currently no fix available. I was told it was simply a “characteristic” of the vehicle and that nothing could be done at that time. Naturally, I was frustrated being told I would just have to continue driving a vehicle that makes loud noises every time I turn. If I expressed dissatisfaction on a survey, it was regarding Honda’s handling of the issue and the lack of resolution being provided to customers — not about Joanne personally. In fact, she did give great service and was very helpful and informative. That changed after my most recent interactions with her. My vehicle later ended up on a recall list, and the dealership needed my car for 24 hours to complete the repair, so they arranged a loaner vehicle while the recall work was being performed. Recently, after the recall repair was completed, my vehicle began experiencing issues related to that same recall repair, so I contacted Joanne to let her know. Instead of trying to help resolve the issue, Joanne immediately became hostile and aggressive over the phone. She questioned why I had “given a bad review of her” and repeatedly brought up the fact that her customer service rating percentage had gone down because of me and my survey response. She then asked me, with attitude, “What do you want to do about it?” — which was surprising considering I was calling the dealership specifically to ask what options were available to address the issue. What bothered me most was when she told me that if I brought my car back in, I would not be allowed to receive another loaner vehicle. When I asked why, she directly stated it was because she had “gone above and beyond” for me previously, and since I gave her a bad review, I would no longer receive that courtesy. She also mentioned that the loaner cost comes out of Honda’s pocket. To me, this felt extremely unprofessional and retaliatory. Customers should not feel punished or treated differently for honestly answering a manufacturer survey about their experience. To be clear, I never had an issue with Joanne prior to this phone call. My dissatisfaction was with Honda’s handling of a known vehicle issue and customers being turned away without a solution. However, Joanne’s behavior during this interaction — accusing me, becoming defensive, speaking aggressively, and implying future assistance would be withheld because of a review — is what ultimately led me to this review about her specifically. Providing a loaner vehicle during a recall repair is part of customer service, not “going above and beyond.” I simply expected professionalism and assistance in resolving an issue with my vehicle. Ironically, I had no complaints about Joanne before this interaction. Unfortunately, her response and attitude toward honest customer feedback completely changed that.

I always love my experience at Diamond Honda. From the sales to the service teams, everyone genuinely cares and wants to go out of their way to serve you and make sure you are taken care of. Joanne, especially, is always so caring and kind and will go above and beyond to take care of her customers. Very grateful for everything that they do, even when I as the customer make mistakes on my end that make their job even more difficult. My wife and I will continue to give Diamond Honda our business for years to come.

Diamond Honda Team is the best Oscar’s and his team plus his leadership shows the knowledge and experience. Lead by example they say treat everyone with respect and dignity that’s what they do. They go above and beyond to make sure your car is well taken care of and safe for you and your loved ones to be safe in your Honda. Thank you once again Keep up the great and amazing work you guys do.