Diamond Hyundai Palmdale
Palmdale, CA
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# Summary The dealership earns praise from most customers for knowledgeable and patient sales staff, efficient service department operations, and a welcoming atmosphere that prioritizes customer satisfaction. However, one customer reported a significant discrepancy between advertised pricing and the actual out-the-door quote, resulting in a $9,000 difference that made the purchase unfeasible.
Less than two weeks ago, we were in a terrible situation with a 2014 Hyundai SF that we recently financed, that broke down in Lancaster, CA— Over three hours away from our San Diego home. We had it towed to Expert Automotive in Rosamond that Friday where they found a dead engine and the P-1326 code. On Saturday we towed it to Diamond Hyundai (Palmdale) and got a call from Alicia in Service. She is quite experienced in her craft, informative, friendly and on top of it all. In my research, everything I had read, said that if Hyundai approved an engine replacement, the entire process would take 4 to 10 weeks, So we settled in. Imagine our surprise when we heard back on Monday that They would be escalating the situation to Hyundai. On Tuesday, we learned we were getting a new engine!! Alicia told us that she would be in touch the following week when the engine arrived. Imagine how surprised when she reached out on Friday to let us know that our vehicle was ready! New engine (free) and hoses and belts (not free), all installed and ready for pickup! Wait, what? Saturday, One week later, we took the Drive to pick up our car Which drove home just fine and is driving around San Diego the same. We were so impressed with the service and speed that we had them do the oil change on our ram 1500. It was the end of the day and they got it done in less than an hour! We are tempted to make the 3+ hour drive to get future service. Alicia and the service team were THAT impressive! Thank you Diamond Hyundai for standing out!
I recently made a purchase of the 2023 Mazda CX-30 from Diamond Hyundai, and I couldn't be happier with my decision. German, the sales manager, and Ahmad were incredibly supportive throughout the entire process. The atmosphere at the dealership truly sets them apart; it's welcoming and places a high importance on customer satisfaction. They took their time to go through all the specifications and features, making sure that I felt totally comfortable with my new vehicle. Highly recommend checking out Diamond Hyundai for a straightforward and enjoyable car buying journey!
I reached out to Diamond Hyundai in Palmdale about a used car listing I was interested in and received a call back telling me that yes it was still available. When I spoke to the rep I confirmed the car using the stock # listed online, he confirmed the listed price I saw online at both Autotrader and Carfax ($16,776 - yes) , and confirmed the car had a clean title and no accidents (yes to both). I live 50 miles from this dealer and made sure the car would be available for a test drive (yes) and then drove out there, looked it over, test drove it and then started the sit-down to review a possible purchase. The out-the-door price for the car was printed as $25,000 BEFORE options and fees with a total purchase price of $35,000. The dealer said the listing price on both Autotrader and Carfax was wrong, offered to sell me the car for $3000 more than the listing price I saw. I explained that was going well over the budget I planned for so no deal to be made. The sales rep was very congenial, I did not get bad vibes from him so I am inclined to accept that he was being truthful that this was a genuine mistake. But a $9000 increase in OTD price after I asked them to confirm the listed price was incredibly wasteful of everyone's time (they evaluated my trade-in, we talked numbers on my trade-in, discussed cash down, potential financing with them vs my CU, etc). This could have been an honest mistake on multiple platforms. However, when a potential buyer calls and asks for confirmation of a listed price - they deserve accuracy and truthfulness. Bottom line, making a 100 mile round trip and then going through the pricing spike turned out to be an unsatisfactory experience that I had to walk away from. Caveat emptor. Photos of the posted listings from Autotrader and Carfax are included with this review for reference.
I love how smooth and composed my 2026 Hyundai Tucson feels already — the ride and the tech hit the mark. Ruben made the test drive relaxed and never pressured me, patiently answering questions so I could choose the right trim. The handoff at Diamond Hyundai was quick, the SUV was spotless with only 14 miles on the odometer, and financing moved along without drama. Highly recommend asking for Ruben if you want a straightforward, honest car-buying experience. Thank you so very much 😄
I loved my sales person, they were very helpful and very outgoing which made it easier for me. I loved the 2026 Hyundai Elantra I drove off the lot with. Couldn't be happier even if I try.
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