Dick Poe Dodge Ram

Best place to go for a new or even used vehicle.! Salesman Sam Delgado is amazing and really helps you understand everything and works with you well. Got a car there for my little baby and I, then a couple weeks later went back to find a car for my sister as her graduation gift and Sam helped us out yet again in finding a great vehicle.! And then in financing, Rick Lozano is amazing as well and he really explains and answers any questions you may have and gets everything done fast. Highly recommend going to Sam for your next purchase and if you end up seeing Rick in financing just know you’re in great hands.

I took my 2024 Ram 1500 in on September 27 for a simple oil change, tire rotation, and to have a noise in the rear differential checked. I just got my truck back today—an entire month later. Sales has always been great here, and I’ve never had issues with the service department—until now. This latest experience was a complete disappointment. Communication was practically nonexistent. My service advisor, Alex, never followed up; I had to constantly call for updates, and even then, he didn’t seem to know what was happening. It took two weeks just to find out the part was on backorder. I was eventually given a loaner vehicle—first an older Dodge Journey, which was fine, but then a filthy 2015 Ram pickup that looked and smelled like it hadn’t been cleaned in ages. I even spoke directly with GM Adolfo Martinez, but nothing meaningful was done beyond a quick wash. To make matters worse, when I finally picked up my truck, they tried to charge me for an oil change and tire rotation that should have been covered—I still had two free services remaining. This visit exposed a shocking level of disorganization, poor communication, and complete lack of customer care. The service department showed zero accountability or empathy throughout the entire process. I expected far better from Dick Poe Dodge—this experience has completely shattered my confidence in their service team.

Mike Parra helped me not once but twice to get my first car and eventually my dream Jeep! He does everything he can to allow you to walk away with the car of your dreams. Highly recommend him! Great customer service and a wonderful car buying experience! 10 out of 10!

Fred provided an exceptional experience from start to finish. He took the time to walk my husband and me through the entire inventory lot, carefully explaining each truck, the pricing, and the reasoning behind it all, which made us feel confident and well informed. The trade in process was incredibly smooth and stress free thanks to his professionalism and attention to detail. What truly stood out was the welcoming and accommodating environment. We had our one month old baby with us, and Joe went above and beyond by offering a comfortable space for me to change and feed him. On top of that, the team stayed after hours just to make sure everything was taken care of for us. That level of dedication and customer care is rare, and we truly appreciated it.

I've had two car buying experiences, my first was a 2019 nissan sentra with Casa Auto Group and I just bought a used car a 2025 Toyota Corolla with 4k miles a hatchback here with Dick Poe Dodge Ram. I had such a better experience here than I ever had at my time with Casa when it came to finding the car, waiting for the deal to be done and Finally driving freely after. Sam Delgado was the sales associate to assist me, he wasnt overbearing he was honest, open, friendly and he worked to ensure I had a great payment for my car . The sales manager Adolfo Martinez saw me in his office before I went through with any purchase to address any concerns I had and to ensure I was comfortable with my purchase. I recently returned for my first oil change which is complimentary and they informed me I have 3 more oil changes that are also complimentary. I paid 0 in accessories at Dick Poe Dodge Ram. I paid almost 2000 in what was an overpriced washing kit labeled as accessories at Casa Autogroup. Overall I've never been so happy with a car. Ive never had such attentive and caring service from a dealerships sales team and their service team. I HIGHLY RECOMMEND ANYONE SHOPPING TO VISIT DICK POE DODGE RAM WITH SAM DELGADO AND ADOLFO MARTINEZ. Thank you to Ms Emely Banos Perez for contacting me to let me know such a well priced and amazing car existed and made it possible for me to get into.