Discover KIA

The worst experience of my life, purchased a car 2 years ago in November with a fully insured tires for 3 years, the car came with an all season tires, I bought a winter tires because the season. So, winter goes, I put back the all season tires and they broken, two of the tires blew out and other one get a nail and the other one is unsafe to use. When the tires blew out I just dropped my 15 month old to the day care, so, I called someone to help me to change the tires, so I put back my winter tires, I when into the Kia shop to explain them the situation, and they said it is just a weather crack. It’s mean not will cover for the insurance. They said I need to contact the first Canadian, and they don’t want to replace my tires. So, why you sell this kind of insurance?? What will happen if the accident happened with my little baby on the car?? Who will cover it?? Why do you sell a car with extremely poor quality?? Why kia is not responding for that?? Is Kia just looking for sale a car without any post customer services? Or is Kia waiting that my warranty expires to not cover it? In addition, they inspect the tires, they took a picture, they gave a report on the tires, and no even they want to cover it? Ahh well I forgot, one of the manager of the store gave a solution, buy a new tires on Kia store, which is more expensive than other places. What a solution. Discover Kia Charlottetown, think I’m a toy, everyday I go there, they told me they will call me, and still waiting for the call. It is unbelievable that a company play with the customers, even when they live from customers. So, nowadays, I even need to buy a new winter tires because I’m still using them. This is about human rights.

During COVID, I had purchased a vehicle from a different dealership due to limited availability, and unfortunately, had issues from the start — including with their service department. When it came time to trade in my vehicle, I knew exactly where I wanted to go back. Dave was excited to welcome me back and quickly connected me with Philip to start discussing numbers. I had recently been discharged from bankruptcy, so I expected the process to be a bit challenging. However, Philip was fantastic — we texted throughout the day reviewing payments, costs, and options, and were able to land on something just slightly above my original target but still very manageable. The vehicle I initially wanted wasn’t expected to arrive for a few weeks, but later that same day, I got a call offering the same model in a different color through a dealer trade, available as soon as the next day. I jumped on it right away. The next morning, Philip and I finalized all the details via text, which made the entire process incredibly convenient. I didn’t have to miss any work, and by the time my family and I arrived around 5 pm, everything was ready to go. When we pulled in, my new vehicle was parked right by the front doors, and Dave was there ready to greet us. Philip walked us through all of the paperwork thoroughly, and then Dave took the time to go over the features of the vehicle with us outside. Coming from 2018, it was definitely an adjustment with all the new safety features! Overall, the entire experience was smooth, efficient, and genuinely enjoyable. I really appreciated the level of communication, flexibility, and care from both Dave and Philip. I would absolutely recommend them to anyone looking for a vehicle.

We stopped in to look at a used vehicle, while visiting (we live out of province). I emailed before coming to ensure the vehicle was available, and was told it was. We made an offer that was initially declined, but after being told by our sales associate, Mickey, the vehicle could be serviced before sale and delivered to our area (Halifax) we discussed it and were inclined to give it a chance. We offered to put money down or even pay out right for the car on good faith that we could have it serviced at a steele dealer in Nova Scotia and take it with us that day. This was declined as they shared that they had another buyer interested but the buyer as described had been "flip floppy". I was very surprised the dealership let a for sure deal leave as we indicated we'd been willing to make the deal then and there. Promised to hear from them "bright and early" Monday morning, my email and phone calls went unanswered until I called Mickey's cell phone. Unfortunately in a very back handed way it appears they used our interest to sell the vehicle for a higher price to the other buyer (asking price was $500 over what we agreed to). While Mickey was very pleasant, as a sales associate should be, it was completely evident the scheme was happening when we initially emailed to ensure availability and were told the vehicle was available for purchase but then there was an issue of "another buyer" so we couldn't close the deal. We have had a bad taste in our mouths from Steele auto group before. This just solidified what was already evident. I would recommend finding a more reputable dealer with transparency before purchase.

I had a great experience purchasing my Mercedes from Kia Discover. The customer service was excellent from start to finish. Sam was professional, honest, and very helpful throughout the entire process, which made everything smooth and stress-free. I truly appreciated the attention to detail and clear communication. Highly recommend Kia Discover, especially if you get a chance to work with Sam.

Poor service. I bought Kia two months ago and set up kia connect with the help of kia connect customer care but unable to connect with my car. Agent told me I need to restart head unit and even if it doesn’t work someone from service centre need to see the software issue in my car. I went to showroom and they didn’t even want to have a look on to my car just told me to call Kia Connect call centre again. I did call Kia Connect call centre and they told me I need someone to fix my car’s software issue or head unit. It’s two months and still couldn’t fix Kia Connect issue and dealership doesn’t bother this. It’s a big mistake I bought car from this dealership.