Dodge Ram Avondale Service Department

Great place to buy a vehicle But…. Once you buy the vehicle they treat you terribly. I’ve taken my vehicle twice to get service. 1st time for new rims this last time to deal with 2 recalls to my 2025 ram. For The tire appointment I waited like 4 hours. They also never gave me a valve cap for one tire I spent a lot of money on. This last experience I made an appointment through ai (stealing jobs from people) their ai system set me up for failure and a wasted my day. My appointment was for 10am Thursday May 14th 2026. They said they apologize but they don’t have the parts to do my vehicle. Why would you have me reschedule my day which I don’t have time for to have me come back in a week. Now I have to waste another day. Kicker is they don’t know what day so they will have to call me. Just to show how bad service is here there were 2 other disgruntled customers who got screwed by their crappy ai. They also didn’t have my name correct in their system.total joke of a dealership after you buy the vehicle. Go somewhere else if you value your time and sanity!!!

There was a misunderstanding between me and the negotiator. The manager stepped in and made it right! This is the 3rd vehicle we bought from them. Great team.

Excellent! Angie was super helpful and courteous, she's still answering my messages with questions. Love my new ride. Thanks

Five and a half hours for an oil change is ridiculous. However this was the least of my worries. I dropped my truck off at this location at 10:00 for a simple oil change. In the meantime, I checked their online tracker every 15-20 minutes. This tracker always said “inspection in progress” I got a text message at about 2:30 with an inspection report. I declined all recommendations online, however at the end of this report it told me that there was a $12.00 charge to use my oil change package. (3 oil changes) for a discounted rate. I tried for about 45 minutes to get ahold of someone in the service department with absolutely no luck to ask about this charge before I agree to the charge. It was not until 3:30 that my service advisor gave me a call to tell me that they close in 30 minutes and that I needed to pick up my truck. When asked why my tracker never changed to keep me updated, he told me it would change soon and proceeded to ask me if I needed a ride to get my truck picked up. I told him no that I have a ride there. I then asked about the charge that his inspection report told me was due, as to that, he said there was no charge. At this point I’m extremely confused with the system they have in place and wonder how anyone manages to get anything done here. Lastly, I come to pick up my truck at 3:45 and “junior” my “service associate” hands me my keys and says “see, no charge”. I told him I didn’t see my truck out front and asked him where it was and he had no idea. He had to call someone else to come get my keys and see where my truck was. However, the person he called, also didn’t know where my truck was. Not until I personally found my truck all the way across the parking lot and grabbed my keys and told him I would get it myself. To top it all off, my truck still had the writing from my service appointment on it and was not cleaned off. I will not be coming back here and would advise others to do the same.

We purchased a used RAM truck from here in February 2026 we had a great experience with our sales person Santiago Apodaca very professional, polite , pleasant sales person this is my second used truck I purchased here . Thank you Santiago again for all your help !