Doenges Family of Autos

I purchased my second vehicle from Doenges because I had decent experience with my other vehicle at their Toyota dealership. I have had this new vehicle for almost 3 years, but I have had the same problem with them two times. I am sorely disappointed, because I feel their lack of detail in performing the service is a high safety risk to me. Both times it was a tire rotation, during which they check fluids, etc. Both this time & a previous time, I have picked up my vehicle & have had to immediately head to Tulsa, which has me driving southbound on Highway 75. Both times, as the traffic got out of town and speeds increased, I noticed the hood bouncing. I have had to pull over into the breakdown lane, with heavy traffic on highway 75, and secure the hood. I know there is a two stage latch for the hood, but the fact that this hood has been bouncing due to Doenges' lack of professionalism in the people servicing the vehicle has put my safety at great risk, not only because the hood was not properly latched, but also because I have had to rectify this under conditions where I would have been injured. Doenges had plenty of time to rectify this problem, and I will be speaking to them directly, but I am glad that Doenges themselves solicited my feedback, because I am a very dissatisfied client. This final step is so simple and safe for them to do while the vehicle is still in their repair bay, yet so dangerous for me when I am on the busy highway. SHAME DOENGES!!!!!!! SHAME!!!!!!!!!!!!

Leah Young was a super star sales person! Absolutely figured out what we wanted and went out and found it! Other dealers were going to make us wait for 30 days until the car came in but she had our car at the dealership in two days! They gave us what we needed for our trade in with no hassle! Finance was EASY! We are about 1 1/2 hours away from Bartlesville but would definitely make that trip again!

Just a regular oil/filter. Young man at service desk was very busy, only one on duty, he was efficient, friendly, didn't try to sell me something I didn't need like I have experienced at other dealerships. He acted like he was happy to see me. Made me feel like I was a valued customer. Have been getting my edge serviced there since I bought it there in 2010. always top service and friendliness.

Awesome service, courteous and dependable work completed right on schedule so we could drive our Palisade on vacation. Absolutely did not want to drive a smaller Enterprise rental SUV and only one available for us to use locally. Also, staff pointed out a tire that we'd purchased from the local Hyundai dealership that was a winter tire and improperly ordered and replaced on my Palisade. Yeah, I went straight there after speaking with the manager of the repair shop who said that this was causing an alignment problem that I definitely had noticed while driving. Replaced promptly at Hyundai to our satisfaction!

The reason I bought my first vehicle from Doenges is because I was in the area on business and my truck, which I had not purchased from them, broke down as was not able to be drove. Doenges staff sensed the need for me to use this truck for my business, fit me into their already busy schedule and repaired it quickly. It should also be noted that were very friendly and glad to do the work. I have now bought multiple vehicles from them and they have continued to give good service.