Dolan Dodge Ram FIAT
Reno, NV
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# Summary The dealership receives praise for its friendly and knowledgeable staff, extensive vehicle selection, and efficient service department, with several customers highlighting positive experiences with specific employees who demonstrated genuine care and patience. However, one customer reported aggressive sales tactics and pressure to purchase an unsuitable vehicle, along with disappointment over lack of follow-up assistance after declining the sale.
Great selection of vehicles. Found my dream truck here and the staff was super friendly and worked with me to meet my financial needs. Staff care and treat you like family instead of a sale. Parts and service department super friendly and knowledgeable. Enjoy the bigger waiting room vs the small room they had before.
Brought my 2022 Promaster Van in for an oil change after a cross-country trip. Arrived 30 mins early for a 3:00 appointment and they got me right in. Service was fast and the technician sent a video review of his check-up while servicing. After making the appointment but before the service date I had paid for a MOPAR oil change deal, and there was some hiccup between MOPAR and Dolan's records. Rep. Marlin Smith was very helpful, got it all worked out, and even comped me some of the service "for my trouble". Awesome experience overall. Highly recommended!
Came here for my first time ever experience to finance a car. I had a car already in mind from seeing it on their website. I liked it- but with it being a 10 year old vehicle, I wasn’t going to be able to finance after a year so I decided it wasn’t a good choice long term. The salesman pressured me so hard into just doing it and was trying to get me locked into a crappy deal which he was so sure was a great deal. I told him we’ll keep looking we don’t think it’s a good idea. He was visibly upset I didn’t take the deal. And then to top it off they text me next day letting me know it sold to someone else and if there was something else I was interested in they’d help. How come you didn’t offer to go find me something else when I was already there? Just petty to be honest. Horrible first experience and service. I won’t ever be returning here or recommending anyone I know to come here. They’re not even commission based so why do all that?
I gotta say this dealership was the out of all my experience with my past vehicle purchases. Max Grechko was absolutely incredible in helping me buy my first car. I had no idea where to start, but he walked me through everything step-by-step with patience, honesty, and real knowledge. He never pressured me, never rushed me, and made sure I understood every detail before making a decision. What really stood out was how much he genuinely cared about finding the right car for me—not just any car. He took the time to compare options, explain financing, and make sure I got the best deal possible. Thanks to Max, what could’ve been a stressful process turned into something exciting and memorable. If you’re looking for someone trustworthy, knowledgeable, and truly dedicated, Max is the person you want by your side. I’m beyond grateful for his help, and I wouldn’t have my car today without him.
Just bought a used car and had an issue with it. Next day I drove the car to the dealership and BRUNO DUARTE AND DANIELLE were fantastic in attending my concern. They were beyond my expectations!! I highly recommend this dealership specially the persons mentioned above. They made sure I was completely satisfied with my vehicle purchase. Keep up the good work!! Your are assets to the company. If someone goes there, make sure you look for them. Customer satisfaction guaranteed!!!
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