Don Franklin Chrysler Dodge Jeep Ram Somerset

We had a wonderful experience today at the Don Franklin- Dodge location in Somerset, KY! Kyle Wethington was our Sales Representative and Tyler Wesley was the Manager. Both were absolutely wonderful to work with! We even had the opportunity to meet Mr. Franklin himself- and he was very nice! We will definitely drive 2 hours to do business with Kyle and Tyler in the future when making a vehicle purchase! Thanks so much for all you did for us and making sure we had a great experience!

Wonderful experience…..sales consultant Kyle Wethington is the guy you want to talk too! He was very polite and helpful. The GM, Joe was very fair in pricing and Amber did all the financing for us! It was the smoothest vehicle purchase we have ever made!

This review is for service department only. Came here for a routine service on my ram. Took us in soon as I got there. Service advisor was professional and courteous. Complimentary car wash. Took about 45 minutes. Atmosphere and waiting area was clean and nice complimentary drinks and coffee. This don Franklin dodge I highly recommend. They have gained my business from London ky. Daylight and dark difference than the don Franklin dodge in Corbin which I’ll NEVER use again. Corbin take note how to treat customers and do service after these guys.

Bought a new Jeep Gladiator from them, one of the easiest car deals I’ve ever done. I reached out to multiple CDJR dealers where I live in TN and no one wanted to make a deal all of them wanted to play games where they add all kinds of fees back on, I called Don Franklin and was able to do everything over the phone and through email, arrived a few days later to pickup my truck and everyone was great at the dealer, got me in and out fast. Will definitely look at them first next time. If you just want a dealer that will shoot straight run to them!

I purchased a NEW 2024 GMC Yukon AT4 at Don Franklin Somerset, Kentucky. To date there is only 22,000 miles on it, I’ve already had to take it into the shop twice for the same unresolved issue—the air-conditioning system is not working. My time is valuable and time is money. Especially when you have a full-time job and depend on that vehicle to get you back-and-forth to work. A person such as this does not have time to sit and wait for hours each time waiting for a NEW vehicle to be fixed with the reply two times thus far, sorry we were unable to diagnose the problem. Despite multiple service visits, the problem still hasn’t been fixed. For a vehicle in this price range and with such low mileage, this is extremely disappointing. Reliable climate control isn’t a luxury—it’s a basic expectation, especially in a newer SUV like this. What’s most frustrating is not just the defect itself, but the inability of the dealership/service department to properly diagnose and resolve it after repeated attempts. This raises serious concerns about quality control and customer support. In addition, I work approximately 2 milesfrom the dealership and they cannot provide me with a car or transportation while trying to “diagnose” the problem. At this point, the situation feels unacceptable. I expected far better from GMC, and I would strongly urge potential buyers to consider this before making a purchase. Per my research if a new vehicle has a significant defect, it is likely covered by the manufacturer's warranty or state lemon laws, which require the dealership to repair it at no cost (yes, of course, it is under warranty). If repairs fail repeatedly, you may be entitled to a replacement or a refund. For Immediate Actions for New Vehicle Issues:Document Everything: Understand Lemon Law: If the defect affects safety, value, or use and cannot be fixed after a reasonable number of attempts (often 4), you may have a "lemon". — A very frustrated customer