Don Franklin Hyundai Lexington

This has to be one of the nicer Genesis dealerships I’ve been to. Granted, it is a newer dealership (from what I was told), so I didn’t get some of the little promo gifts when purchasing a new Genesis like other dealerships do, but not a big deal. The purchase of my G70 back in November was a very straightforward process. My salesperson, Kanon, was very accommodating as I was an out of state sale for him. He set up the test drive to make sure it felt ok with my back, got a lot of the paperwork set up over the phone and text, and made sure the transaction was ready for the salesperson that was completing the sale. Trevor, the GM, made me right at home. I could tell that he was really into the car scene, like me, and was eager to talk about his G70 as well. I feel like the negotiation process was not as intense or pushy as other dealerships that I’ve been to. It was, for the most part, straightforward and decently transparent to where I didn’t have to ask several questions to clarify simple financing terms and add-ons. This past weekend, I had the chance to experience the service department for a routine oil change, tire rotation, and MPI, along with a quick diagnostic and fix on some minor issues. When I set up the appointment, the service rep was able to find a day that accommodated me best with my job and set up a loner to drive. At service, there was someone in the entrance bay ready to help. The person asked for my name to get my appointment information pulled up and set me up with the service advisor that was available, Dan. Dan was very down to earth and friendly. He was easy to talk to and I honestly enjoyed chatting with him. He believed that he could get my car completed within the same day, actually within a few hours. So, we went over my service request and I gave him some extra details on the diagnostic request, then he got the loaner ready for me. Throughout my wait, Dan kept me informed as to what has been completed, what is left, and the estimated time to complete. My car was ready before noon, and I came in at 8:30am. I was beyond happy that they were able to address everything that quickly. Just for an added bonus, they even vacuumed and washed my car for me. My experience with this dealership has been outstanding. I will be coming back here for my service appointments and future Genesis purchases. I would also recommend this dealership to anyone that is looking to purchase a Genesis, even if there is a dealership that is closer (as long as the drive isn’t unreasonable for them). Thank you Kanon, Trevor, Dan, and the rest the crew there at Genesis of Lexington for making this a great experience for me!

Conner Free is a great person to buy a car from. He is genuinely concerned with your needs and works to make sure your new vehicle is a perfect fit for your needs and wishes. I would not hesitate to recommend him when you are ready / in need of a vehicle. As a bonus he is a really nice guy and I was happy to give my business to him.

I met Jackie the first day we stopped by to look for a used Santa Cruz. The next day a Lady traded in a 2024 Limited. He quickly sent me pics and info on the vehicle. I went a couple days later to see it. Got a great deal and traded in my Toyota Tacoma for it. Easy and great experience. Thanks Jackie!

We have purchased two trucks from Don Franklin and appreciate the experienced and professional associates. This past weekend I came in for an oil change appointment. My original appointment was rescheduled due to the weather. I still got in and out quickly. The service associates were courteous and friendly. The waiting area is excellent, stocked with drinks, snacks, plenty of outlets for charging and comfortable and clean seating. Every time I’ve been in for service of any kind, an associate followed up within a few days to make sure expectations were met. Excellent service and facilities!

If you are in the market for a vehicle you must contact Conner Free. He really went the extra mile to place us in the vehicle we wanted. This took great effort and a couple of days work going back and forth with his business partners to locate a vehicle and then secure us a fair deal. We LOVE our Ford Explorer Limited. Conner had it all clean and shiny and parked right at the front door of the dealership when we pulled in! Conner's strength is in his knowledge and follow up with his customers. I honestly believe he put his heart and soul into our deal. My husband and I drove four and a half hours to Lexington to purchase our new vehicle at Don Franklin. It was mainly because I was impressed with Conner's communication skills and commitment to finding us exactly what we asked for. He was patient and thorough in ensuring all our questions or concerns were addressed. Well worth the drive to Lexington! Thank you Conner!