Don Franklin Hyundai Somerset

I had an appointment scheduled with you all on November 21, 2025 at the Somerset Hyundai location scheduled for 3pm that day, for an oil change on my 2021 Hyundai Tucson that had around 50,000 miles on it give or take. I had called on November 20, 2025 to get an estimated quote as to what my total would be as I was having my mother take it in for me as I had to work. I was asked my make, model, and milage of my car and then I was told it would be around $80-$90 just depending on a few different factors. So I sent my mother with a blank check expecting it to be around $100 max. When she returns with my vehicle and lets me know that she was charged $372 for the service I was blown away. She stated that the guy in the service department told her that it was to keep the powertrain warranty. I was still blown away at that cost because the day before when I called I was asked the mileage and there was absolutely no mention of an additional charge to maintain a powertrain warranty. Upon reviewing my Hyundai powertrain warranty it does not state that any additional maintenance is required to keep that powertrain warranty which I was part of the deal when I purchased my car new from Hyundai of Somerset in April of 2021. So, with all of this stated I think I was charged for the Don Franklin power train warranty which I do not have because Don Franklin was not the owner of the dealership at the time of my vehicle purchase. I would like to speak with someone that can work this out with me as my mother was lied to and exploited and felt that she needed to pay for a service and keep up a warranty that I do not even have. I feel that this is absolutely poor business practices and would like to discuss this matter further. Please reach out to me.

Bought a new car. Chose it quickly with great help from Dani. The paperwork took 3 hours though, which is why I rated it 4 stars.

Emily Haynes talked with me for HOURS today trying to help me. She answered every question I had and helped in every way she could. From helping me choose which route to take (due to the place we previously bought our vehicles) to literally listening to me vent- she's the woman you want to speak with! My Fiancé and I will be purchasing our next vehicles here with Emily. Thank you, Emily for caring about your customers!

Dani was a great salesperson - honest, knowledgeable and kind! I would highly recommend for all your future purchases!

Justin Dople and Emily Haynes were wonderful to work with! They both truly made my experience outstanding through their friendly professionalism and knowledgeable expertise. Justin and Emily went above and beyond - I highly recommend them to anyone looking for a stress-free, customer focused car buying experience!