Don Franklin Monticello Chrysler Dodge Jeep Ram Service Center

I had an absolutely wonderful experience working with Justin! From the moment I walked in, he made the entire process easy, stress-free, and actually enjoyable. He was knowledgeable, patient, honest, and truly listened to what I wanted instead of trying to pressure me into something else. He went above and beyond to make sure I got exactly what I was looking for and made me feel valued every step of the way. His communication was excellent, and he took the time to answer all of my questions thoroughly. Buying a car can be overwhelming, but Justin made it such a positive experience. I would highly recommend him to anyone looking for someone trustworthy, professional, and genuinely caring. I absolutely love my vehicle and couldn’t be happier!

I had an issue with my transmission and I am a ford owner, they allowed me to come in and they checked out to see if they could help. They couldn't help with the car but they provided AC, a cheap, tow to a ford dealership, and lots of doggy treats for my boy. I would highly recommend based off of customer service alone.

We had Justin Allen as our salesman he did everything to get the best payment for the 2017 blue Dodge Ram that we wanted. Everyone was so nice and really cared about what we wanted. We had a leak in the windshield and they fixed it no charge. We highly recommend them for your next vehicle.

Lessons learned: I drove 7 hours 1 way to buy my Suburban. The good: the car was exactly what I wanted, the paperwork was completely done when we arrived, the staff (Floyd and Brandon) was friendly and welcoming, fastest car buy ever, and they gave me a great deal for my trade. The bad (I acknowledge and accept we should have been more vigilant before signing): after arriving home from our 7 hour drive back we discovered very deep gouges in the passenger side tires (we had discovered front bumper damage not disclosed before hand and when I asked if we could negotiate that blemish I was told “No, I’m just a fill. “ in from Brandon.), the mileage online was listed 5000 miles lower than what was actually on the vehicle, it needs an oil change (I have never ever seen that nonsense on a car lot), the salesman assured me the detail department would have it clean and ready to go…then he pulled a half eaten sucker off the backseat before the test drive, the outside of the car was cleanish (it’s hard to get all the wax off black), in addition to the tires being damaged to the point of imminent failure the front passenger rim was also marred, there were personal documents left inside the glove box from the previous “renter” of the vehicle along with the rental agreement, and the car has a dirty towel smell throughout. So, my new to me car buying experience was far better than my last car buying experience (use your imagination there), but it is costing us well over $2000 in the 1st week to make it roadworthy. Don Franklin and his 20+ dealerships will be just fine without my business I’m sure and he will. I am still happy with my purchase, only because what I was looking for is so rare.

Very positive experience. Logan was the sales representative that helped us. We told him what we were looking for, and he had it there later that day. We test drove it, fell in love but I told Logan it was about $10k more than I wanted to spend. Logan had another car there within 3 hours. We made the deal and everyone was happy. Highly recommend