Don Franklin Nissan Somerset

We had an excellent experience with Mason Thacker. He made the experience feel as if we weren’t even buying a car. Would recommend this guy and dealership to anyone!!

I want to preface this by saying that I have always HATED buying cars. Loathed it, actually. However, Colleen at Don Franklin Nissan completely turned the car buying experience around for me. I pulled in at 8:30am before work in the rain and was looking at a Bronco they had parked up front. She came out to greet me in the pouring rain and offered to let me drive it. I agreed. When she pulled the car around for me, it was out of gas so she took it and filled it up for me. Again, in the torrential rain. I let it be known to her up front that I actually had my eye on a different Bronco at another Don Franklin dealership but I had never driven one and had no intention on buying the one I was about to drive. She told me to take it for a drive and if I liked it, she would see if the other was available. Long story short, I liked it and she had the one I liked shipped from Campbellsville to the Somerset location. I showed back up to drive it after work around 5:30 and put an offer in right after. She stayed with us for the entire process that took about 3 hours to complete as we financed the vehicle. I was extremely adamant that my credit was only run through one particular bank (sometimes car lots will run your credit through multiple banks and I absolutely did not want that to happen) and she listened to me and made absolutely sure my voice was heard. They ran my credit through the only bank I was willing to work with because Colleen made sure to make it happen. Not only that, but while I was getting my financing worked out, she filled the gas tank and had it detailed for me and made sure they took care of a spot in the ceiling that I noticed on the test drive. She was there from 8:30am and stayed until almost 9pm working with me and making sure I was taken care of. I can’t express my gratitude for her enough and I absolutely will buy a car from her again. I used to hate the car buying experience but she herself completely turned that around for me. So, thank you, Colleen and the team at Don Franklin! I couldn’t be happier with my new Bronco!

I had a great experience working with Colleen at Don Franklin Nissan of Somerset. She was friendly, professional, and focused on helping me find the right vehicle. She answered all my questions clearly and made the process smooth and stress-free without any pressure. I’m very happy with my purchase and highly recommend her to anyone looking for a positive car-buying experience.

We had a great experience at Don Marshall Nissan today. We love our new Pathfinder !! Our salesman Brenton Martin was outstanding! He shared the information concisely and didn’t drag out the purchase process to help with our schedule. Also a “no pressure “ sales experience. Highly recommend Brenton if you are looking for a Nissan!

I highly recommend Colleen at Don Franklin to help you find your next car. She listened to everything I wanted and all of my concerns. I was impressed with how fast and easy the whole process was. I am very happy with my Nissan Rogue. If you are looking to buy a vehicle, ask for Colleen (even though everyone there was great!), tell them that Tiffany sent you! 😉