Don Nicholls Dream Machine
Edmonton, AB
Contact
Google Reviews
The dealership receives polarized feedback, with most customers praising the owner's expertise, hospitality, and personalized service, while one customer reported significant pricing concerns and poor communication regarding repair work. Experiences range from describing the team as genuinely hospitable and knowledgeable to allegations of inflated labor costs and incomplete documentation.
I brought a vehicle of mine to this shop after having been towed from several blocks nearby. I was driving to the grocery store and my vehicle had suddenly stalled out on my way. I asked for Don to inspect the vehicle fully, as it was my desire to rebuild the vehicle slowly. Even when I initially walked into the shop, he was curt and displeasing to deal with. He began telling me as to why that make/model of vehicle was a poor build to consider and discourage me in every way possible. It was as if he was just having a bad day and being mean to someone for the sake of it... Having no other option, I left my vehicle with his shop. Two weeks later, I was contacted by Don to advise of what his technicians had done thus far. Don advised that he had ordered a $300 part from over 1000 KMs away (a part I later commonly found for under $50 in nearby scrap yards) and required an additional $1400 for his "labour" before I could tow my vehicle away from them... Upon me being extorted (paying my bill in full) and picking up my vehicle, I asked the technician if she could walk me through the work she had supposedly completed on my vehicle. She was unable to do so. I later on received paperwork that did not attest to any of the detail Don had initially claimed when he called me. I got burned and learned the hard-way to stay away from this shop. There are honest, non-discriminatory classic car shops in and around Edmonton that can/will help anyone out for a fair price. Save your money and some serious headaches - keep looking.
Aside from the obvious appeal of excellently presented mobile memorabilia on display, the genuine hospitality of Don Nicholls and the entire team shine through. Nothing even remotely high-pressure here, Don genuinely enjoys this business, and is justifiably proud. Definitely a good vibe here, and I wholeheartedly recommend anyone looking to start or add to their collection to stop here and talk to Don. Cheers!
Mr Nicholls was a gentleman when I bought a vehicle from him, and he was rather flexible when it came sorting out timings to view the car and take it away.
Always provides personalized service and quality workmanship. Don's years of experience and knowledge are of huge value.
Straight shootin' son of a gun with an amazing crew.
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