Don Vance Chrysler Dodge Jeep RAM

I wound up in an unfortunate situation when am truck I had purchased was a total loss due to the hail storm in Springfield. It’s never fun shopping for another quality truck within two months of each purchase. Thomas did an outstanding job each time. Don Vance CDJR is absolutely the best! Low pressure and relaxed environment. Definitely look Thomas up as your salesperson, you’ll be happy you did.

I rarely write reviews, but I was extremely impressed by this dealership. I had 2 recalls within a couple of weeks. I called most dealerships around Springfield and they all said it would be 6-9 months. They got me in within 4 days. The recall work was done quickly and everyone was friendly. What I was most impressed with though was when a young mother came in and was having some work done on her car and she had her 3 kids with her. These kids were well behaved, but just starting to get antsy from sitting in the waiting room when one of the employees brought over 3 little plastic bags with toys and snacks for the kids. I was very impressed by that level of service and awareness.

In a world where the bar for customer service has fallen so low that we pretty well expect to be treated poorly and taken advantage of, it can be surprising when we are not. And when someone exemplifies excellence in customer service? Well, one simply must write a glowing google review for that business. The buying experience with this dealership was great from start to finish. The service department, sales floor, financing - all friendly, competent, and efficient. Can't say enough how much we appreciate Skyler, our salesman. Patient, kind, not at all pushy. Treated us like solid gold. THE MAN EVEN GOT MY HUSBAND A HOT DOG when he got hungry - we never said anything to Skyler, but my husband is diabetic and forgot to eat breakfast that morning due to being excited about going to buy a new car. When my husband went browsing around the office to try to find something - anything - to eat (for his blood sugar) without a second thought Skyler went and brought him a hot dog. With all the toppings 🥹 Give that man a raise, Boss Man. And be proud of your business and your employees. Because this is what five star customer service looks like.

Thomas at Don Vance Chrysler Jeep did a great job for us, and everyone was very nice and patient with this 71 year old! I will definitely use them again, and you should check with them before you buy! Great prices and great people, a great combination! 👍

Bought my truck today from Thomas Carlisle, a great knowledgeable sales person. No pushy sales salesman. Great customer service very knowledgeable was great to work with. Will gladly send anybody looking for a vehicle to them.