Douglass Subaru
Waco, TX
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The dealership receives consistently high praise for its friendly, professional staff, smooth purchasing process, and willingness to work with customers to meet their needs. One customer reported frustration with service appointment policies that did not accommodate early drop-offs, suggesting potential inconsistency in customer service experiences.
I had an excellent experience at Subaru of Waco! My salesperson, Clinton Bon Slaughter, was outstanding from start to finish. He made the entire process smooth, stress-free, and I never had to worry about a thing. He truly took great care of me and made sure I was comfortable every step of the way. The entire team—from finance to the rest of the staff—was professional, friendly, and easy to work with. You can tell this dealership really values their customers. I absolutely love my Subaru Forester and couldn’t be happier with my decision. If you’re looking for a great car-buying experience, I highly recommend Subaru of Waco!!
I recently purchased a new 2026 Impreza from Douglass Subaru in Waco, and I had a great experience. The entire process was smooth from start to finish, and the staff made everything easy without making me feel pressured. They answered my questions, kept things straightforward, and helped make buying a new car much less stressful than I expected. I'm absolutely loving my new Impreza and would definitely recommend them to anyone in the market for a vehicle.
Everyone is very nice and helpful. I have never had such a good experience with any other dealership. They did not have the color I wanted on the Outback, but had it their the next day. They worked with me so I could get what I wanted.
Great place to shop, great place to buy! They got us fixed up with the car we wanted at the price we wanted to pay. The staff were friendly and efficient. Highly recommend!
Had a 1030 service appointment due to my scheduled. I showed up at 9 am to just drop it off. basically was told can't do that come back at 10:30. That's what appointments are for. So if you have a busy schedule don't bother with Douglas Subaru because you can't drop off your car before your appointment time. Keep in mind was not asking for it to be looked at prior to appointment just wanted to drop it off. Big let down
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