Dover Chevrolet

Great shopping experience. The team was very informative and helpful. They had so much patience with me. The price was great and all features were explained to me. The process was so smooth and so efficient. Thank you all for such great service!

My experience with Dover Chevrolet ICL has been nothing short of a disaster. I purchased a 2021 Silverado with the 3.0 diesel engine, only to face a series of problems that reveal the dealership’s lack of professionalism and care. Firstly, upon picking up the truck, I discovered I had driven to Portsmouth and back without a license plate. This was just the beginning of a string of issues. When I returned to the dealership, I noticed a massive dent on the roofline above the rear passenger door. This wasn’t a small imperfection; it was a glaring dent with brushed and flaking paint. The sales manager acknowledged this but could only offer to "run it up the chain." After a prolonged back-and-forth, they agreed to fix the dent at no cost after reviewing old transport photos that showed the damage that was missed by the staff. I dropped off the truck and received a rental covered in dust, rock chips and door dings, with a smell reminiscent of a gym bag. I filmed the rental’s condition to protect myself and left. When I picked up my truck a week later, I was dismayed to find the dent had not been properly repaired. It was still visible, with a noticeable jog between the door and jam, the bodywork was subpar. Even worse, my truck’s interior was covered in filler dust from the repair work—clearly, the body shop had not bothered to mask off the door properly. Additionally, I noticed new damage on the driver’s side front bumper—red/brown paint transfer, which I had to report the next day. The dealership had proformed their own walk-around inspection of the truck prior, and it reflects that the damage was done in their possession. They agreed to repair. Eight days later, I received the truck with the original dent fixed and the bumper repaired. They also filled the tank and detailed the truck, but it still smelled of bondo inside today To add insult to injury, they didn’t put an inspection sticker on the truck when I bought it. After driving 1,000 miles, the truck failed its inspection due to a persistent code that they had merely cleared. The code reappeared within 25 miles of picking up the vehicle. In summary, Dover Chevrolet delivered a deeply frustrating and disappointing experience. Their lack of attention to detail, poor repair work, and overall customer service is unacceptable. I would advise anyone considering a purchase from this dealership to proceed with extreme caution.

We had a great experience ordering and buying a 2026 Traverse. I needed a custom order due to not many Traverses having the bench seat in the second row. JT helped us through the entire process, provided flexible pricing, and kept me updated on the order from beginning to end. I would go back to Dover Chevrolet to buy a Chevrolet in the future!

I typically hate dealerships and everything about them. We rarely have had a good experience. This was the exception. We got lost, wandered in, and bought a car from them because they were all around just nice people. Greatly appreciated the entire feel of this whole experience and got a car I really wanted out of it.

Nicholas in the service department is by far one of the if not the best personnel I've ever talked to on the phone. Making appointments for any type of service out of all the dealerships I've dealt with. Congrats on having somebody like Nicholas on your staff! You're awesome Nicholas!