Dover Dodge Chrysler Jeep Ram Fiat

I want to give a huge shout-out to John Kozlowski for helping me get into my 2019 Honda Ridgeline. From start to finish, John was incredibly responsive no matter how I reached out; whether by email, phone call, or text. He always got back to me quickly and kept everything moving smoothly. What I appreciated most was his honesty throughout the entire process. I was upfront about what I was comfortable paying, and John respected that. He worked with his manager and the finance team (who were also great) to make it happen. At no point did I feel pressured; which says a lot about the integrity of the entire team. I was also returning my Tesla lease two months early, and to sweeten the deal, they even cut me a check to cover my remaining two payments and the disposition fee. That level of service and commitment truly exceeded my expectations. I honestly couldn’t be happier. Thank you, John, and the amazing team at Dover Dodge Chrysler Jeep Ram, Nielsen Automotive Group!

I flew from Illinois to purchase a used 2023 Ram ProMaster 3500 from this dealership. At the time of purchase, the van appeared to have only one minor electrical issue. However, after taking it to my local Ram dealership for service, additional mechanical and electrical problems were discovered. Since Thursday, I have made multiple attempts to contact the dealership’s management to discuss these issues but have not received a response. Eddie from the Finance Department advised me that the dealership would cover the repair costs, but I have yet to receive any follow-up or authorization. I purchased the van on June 15, and it has remained at the Ram service department awaiting approval for the necessary repairs. The vehicle was sold with a 30-day/1,000-mile warranty, and I reported the issues well within that warranty period. Additionally, I was informed that purchasing the window etching protection was mandatory as part of the sale. I later learned that this product was optional. I was also sold a tire protection plan, which has raised further concerns about the sales process. I have made every effort to work with the dealership in good faith and reach a reasonable resolution. Unfortunately, despite my repeated attempts to communicate, I have been unable to obtain any meaningful response or resolution. My hope is that this review will reach someone within the dealership who has the authority to assist and help resolve this matter. I am simply asking that the dealership honor its commitments, stand behind the vehicle it sold, and provide the support that was promised.

I cannot say enough good things about this dealership - they have easily earned a lifetime customer with our family. Our salesman, Ken Reed, was BEYOND awesome to work with. I despise typical car salesmen approaches. Ken is nothing like that, at all. He was fantastic to work with and helped us every step of the way, offering suggestions and alternatives, making negotiations easy, all while being patient with us as we were shopping and needed to coordinate on the day we were closing the deal. We ultimately landed on a 2022 Jeep Gladiator Mojave, that may as well have been brand new, that he worked some magic on getting for us. He even threw in an insane extra surprise on the day we were picking it up. Even the finance manager, Ed, was awesome to work with. He even gave my daughter our first duck haha! Highly recommend this dealer. Their "used car" inventory is absolutely IMMACULATE. You would never know our 2022 is a 2022. And the entire staff we have worked with has been fantastic. Definitely shop them of your in the market for a new or used vehicle - and ask for Ken Reed!

I had a fantastic experience working with Ken Reed at Dover Dodge. From the moment I walked onto the lot, he was incredibly friendly and helpful without ever being pushy. What I appreciated most was his patience. Ken went out of his way to make sure I tested several different models and various trim options of the car I was interested in, ensuring I found the one that truly fit my needs. Even when I thought I was ready, he went the extra mile and asked, 'Is there anything else you want to test drive?' just to be absolutely certain I was comfortable before closing the deal. Ken worked with me to get a great deal and made the entire process smooth and stress-free. If you're looking for a new vehicle and want someone who genuinely puts the customer first, do yourself a favor and ask for Ken!

This is my second vehicle purchase with Dover Dodge, the first being in 2002. By far, this was the easiest car purchase I have ever made. Ramon was patient and very knowledgeable, he did not push me into something that was not right for me. He brought in several cars over 4 days for me to test drive until i found the perfect one for me. I have gotten a lot of compliments on my new ride. The financial end of it could not have been any smoother, all documents were readily available and explained in detail. Go see Ramon you will not be disappointed...