Driscoll Chevrolet GMC

I’ve been coming here for my oil changes for a few years now. no issues. got an oil change here one day like i usually do. they offered to change my windshield wipers and i told them yes. A guy comes into the waiting room asking if my windshield was already cracked. (which it was because thats how the car came when I first got it) so I told them it was thinking they were talking about the cracks that were already there. a few days later I realized I had another crack on my windshield that wasn't there before. I went there to confront them and the guy that did the damage immediately apologized. (meaning he knew he cracked it) so I had to go through a whole process of finding out if they were the ones that did the damage or not. I asked to see the cameras. and the manager says to me right before I see them crack my windshield on camera “I’ll tell you right now he did crack it” In the footage you can see the man replacing my windshield wipers and crack my windshield even more. not only that but you could also see his face. he was shocked and knew he cracked it. why didn't they tell me and come clean the day it happened instead of me figuring it out and coming all the way back there? who knows. The fact that they didn’t say anything to me when it happened is what made me even more mad. It seemed like they just were hoping I’d never notice and still charged me for the windshield wipers they put on my car even though they damaged my windshield. Why would they try to hide the fact they damaged my car? makes no sense to me. after looking at the footage from that day, the manager proceeds to tell me that they would only cover half of the replacement of my windshield because “it was already cracked” I had my uncle talk to the manager (my uncle was not very happy with them) and then the manager finally agrees to cover for the repair of my windshield. I think this was the worst experience I’ve ever had with this company and will not be coming back to them for anything in the future.

Kim and I would like to thank you for the attention and assistance you provided during our new car purchase. Being from the Chicago area I had many opportunities to buy a car locally but I am glad I took the time to visit Driscoll Motors. The entire group made buying a new car painless and enjoyable. Thanks again for your help

Heard my concern on being overdue for oil change, got me in right away, even went above and beyond for a faulty drain plug. Service and care was exceptionally wonderful.

Amazing service team helped replace the brakes on my 02 Malibu. Super friendly and helping keep this beautiful car on the road.

Jayme was fantastic. She was easy to talk to and she knew a lot about the GMC ADADIA PLATINUM I was buying. I highly recommend her!