Dwayne Lane’s Skagit Mazda

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and straightforward—no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience

I have been here twice so far for vehicle service. I live 5 minutes away from Edmonds Mazda. Going up to Dwayne Lane's Skagit/Burlington Mazda is totally worth the extra hour's drive. The check in proces, the information, the way they share what is really necessary, what should be repaired or replaced soon and what to keep an eye on. I never feel pressured and when I ask what is most important considering my budget, they will explain it to me. Both times, they said the less expensive needs would be ok for now but the other services should be completed at next one to two visits. They send a video recap of the inspection and it is easy to follow and personalized. Not robotic and not full of mechanical jargon that a regular layperson wouldn't understand, me. They thoroughly explained why they couldn't work on some after market changed made by previous owner but told me they could and would recommend switching back to OEM, explaining the pros and cons of each option. Prices are straight forward and estimates usually come out at midpoint. For a dealer service garage, this is nearly unheard of. I will be happy to return for my due 60k service as soon as possible. I know most people will not drive an hour out of the way but if you are heading up that way or live up that way, give them a shot for your next oil change. Oh and they have loaners, although I waited and it was quick. Will need that next time though. 2020 Mazda CX-5 Signature Turbo AWD.

I recently purchased a brand new CX50 from this location and I have nothing but great things to say about the experience. It was low pressure from start to finish, which was a huge relief. The worst part about buying a car for me is always the social anxiety that comes along with the test drive, having the fear of confrontation if I don’t like the vehicle, and the hours spent on endless paperwork. This experience was the complete opposite. I showed up on the lot and simply wanted to test drive this model to see if it was a fit, and not only was Dered polite, he didn’t hassle me or make me feel pressured in the slightest. He met my energy with minimal questions and when the test drive was over, he sent me on my way with his card and an open invitation to return. When I came back, he answered all of my questions and made the purchase easy by offering me ways to prepare beforehand to limit my time at the dealership. Financing always involves a lot of paperwork, but Elliot kept it simple and explained everything with ease. After the purchase, Michael, sales manager, congratulated me and also extended the offer to return should I need anything in the future. This team knows what they are doing and made buying a new car as stress free as it could be, which is important to me, especially when I will be back for future services and maybe future business. I highly recommend checking this location out if you are thinking about making a purchase.

I was helped by Derek! He was amazing! I left very informed and impressed with my comfort in the overall experience. As a woman who isn’t well versed in the car dept this is very important. I feared being pressured or talked down too. With Derek it was a great experience. If your car shopping make a point of stoppping in and seeing Derek, you won’t be disappointed!!!

My daughter and I both had an amazing experience at Dwayne Lane working with Derek!!! Derek was amazing, so personable and thorough, and very knowledgeable!! He helped my daughter find her CX-30 Mazda and helped me find my Subaru Outback. The whole team was also wonderful and did a great job of making the process as short and straightforward as possible! We are definitely going back! Superb service!