Dwayne Lane's Chrysler Dodge Jeep Ram

☆☆☆☆☆ (0/5 Stars) I purchased a used Mini Cooper from Dwayne Lane’s Chrysler Dodge Jeep Ram, and my experience was deeply disappointing and concerning. As a first-time buyer, I asked detailed and intentional questions about the vehicle’s condition, inspection process, and overall reliability. I was reassured that the car had undergone thorough dealership inspections and was in good condition. Based on those representations, I moved forward with confidence. Within approximately 20 minutes of leaving the lot, a warning light came on. I immediately took a photo of the dashboard and sent it to the salesperson who handled my purchase. I did not receive a response. From that point forward, I experienced repeated mechanical issues and ongoing repair expenses. The condition of the vehicle did not align with the assurances I was given at the time of sale. I took my responsibility as a buyer seriously and did everything reasonably possible to confirm I was purchasing a reliable vehicle. I relied on the information provided to me. I had recently relocated to Washington from out of state and did not have a local support system. I worked extremely hard to save for that vehicle and to build stability here. Losing it less than a year later — after roughly nine months — and being left without transportation again was destabilizing. The ongoing issues created significant financial strain and emotional stress. What should have been an exciting milestone became a serious setback. I am troubled by the discrepancy between how the vehicle was presented and the reality of its condition. This experience has had lasting financial consequences for me. - Highly Unsatisfied Customer

If you're looking for a Jeep, I highly recommend Dwayne Lane's CDJR. I am in Thurston County, never talked to this dealer before, and Demetre talked through numbers with me for 20-30 minutes, even though I had a deal close to done in OR. Because of this, I held off on my OR deal (after months of back and forth). Justin finalized numbers later that day and was able to beat the OR offer [2026 Wrangler Rubicon X] and get me one in purple. Thanks to Justin and Alex, they had paperwork waiting for me when I arrived; it made the pickup process seamless. Alex was ready to walk through anything and everything on the vehicle as well. Save some $$ and go to Dwayne Lane's for your next Jeep. It's worth the travel!

Just Bought my second vehicle from Dwane Lanes. This time I had the pleasure to work with Jesse “JP”. I took my Wife, Daughter, and Son-In-Law with me to look at a used 2024 Jeep Wrangler. I was suppose to look at another one that did not meet all my safety package requirements. They were transporting it from Burlington, but it hadn’t arrived yet. Jesse “JP” called and informed me of this before I arrived (such good communication and accommodation). He even offered to drive there himself, because transport was overbooked. I said I’m coming anyway to look at more expensive models, even though didn’t plan to buy. When we walked in, it was crazy busy. Jesse had two customers ahead of me waiting for him. He politely asked me if I minded if his associate “Alex” help me until he was free, I said “Sure”. Alex went with the test drive and was zero percent pushy for the sale, he listened and answered all my questions during the test drive. When we returned, Jesse met me, still busy with others, and asked me if I was still ok working with Alex, I said absolutely. Alex sat down and listened to me about my cost issues with this vehicle, and said “let’s see if we can make it alittle better”. Well, he did, and during these talks, Jesse still checked in several times, ensuring we were still happy with our experience and service. We came to an agreement that I thought was not possible, got the Wrangler way below the CARFAX value. I was shocked. My second time there buying a car, hope to do it again. Request Jesse, and you will never regret it. He was impressive, even phenomenal!! Big Thank you to Jesse “JP” and Alex, what a great team they make!

Dropped my vehicle off last Monday and it has now been over a week with zero communication from the service department. This is a 6,000-mile Jeep, fully under warranty, and I haven’t received a single proactive update about: What’s wrong The game plan When it’s going into the shop Expected timeline Calling the service line is nearly impossible. I’ve called 10+ times and can never get through to anyone. I managed to speak to someone once last week who simply said it was “working on getting into the shop” — and that’s the last update I’ve received. No follow-up. No timeline. No accountability. For a nearly brand-new vehicle under warranty, this level of communication is unacceptable. Even if parts are delayed or scheduling is tight, basic updates should be standard customer service. ‐-------Update After initial hiccups and delays. Their service managers, and techs reached out. Got the fix handled along with all the recalls. Did a detail as well. Thank You, Dwayne lanes for making it right and handling this. Appreciate you and will be back.

My wife and I just had the pleasure of purchasing her a brand new 2025 beautiful Arctic White Jeep Wrangler Rubicon. She was very particular regarding the color, options, the transmission and even though it was a difficult one to find this dealer located the exact one we wanted and had it on the their lot within 24 hours. The entire purchase process was seamless and easy. A big shoutout to Valeria, our salesperson and Gabrielle our Finance Manager, they both made everything so pleasurable!! We also had the pleasure of meeting Demetre, the General Manager of the dealership who made us feel like family from the moment we arrived to the moment my wife drove off the lot in her dream car!! I highly recommend Dwayne Lanes Chrysler Jeep & Dodge for anyone looking for an easy buying experience!!