EAG Chrysler Dodge Jeep Ram Navasota

Be aware—find another dealership, it is simply not worth it. This has been the most pathetic, awful servicing dealership I have ever encountered. They have no problem selling you a vehicle, but if something goes wrong and you need service, they are inept and uncaring. The problem runs deep, from the bottom to the top; the culture always flows from the leadership, and the leadership won't even call me back. I purchased a Ram Limited Longhorn, the top, loaded model available at the time, about three months ago. The truck actually had about 200 miles on it when I bought it, which leads me to believe they had to have known about the issues and just brushed them off. When I was driving home from delivery, a warning message came up that my EBS (Emergency Braking System) was inoperative, and both warning lights for lane assist on the mirrors lit up and stayed on. I live approximately 45 minutes away from the dealership, so I kept going home and called them on my way. Talking to the service person was like speaking to a wall—no help, couldn't even make an appointment for me to bring the truck in, and no loaner vehicle offered while they fixed it. This has been an ongoing issue; even when I've managed to schedule appointments twice, I've received calls the night before or the morning of saying, "Sorry, sales pulled the vehicles out of service." It's always the same excuses. Meanwhile, I have all sorts of warning lights on, including the engine light, and I can't get them to call me back to bring in the truck for service. They keep telling me they're waiting for Chrysler, but this has dragged on for over three months. It's absolutely infuriating. They are awful, apparently unscrupulous, and I highly recommend you pick any other dealership. Here are just a couple of the warning lights i deal with daily. AGAIN this is a BRAND NEW Vehicle

Great fast and friendly service department! Had to bring my jeep wrangler 4xe here for the 68c battery recall and they got me right in and also gave me a free loaner to keep for the extent of recall repair. Luckily mine passed the recall test so I was able to pick it up the same day but they would've let me keep it even if it failed and took 2 months for a new battery. 3 other jeep dealers in the area did not offer a loaner vehicle and one didn't even call me back to schedule the recall service appointment. I will always be going here from now on.

I attempted a long-distance purchase of a vehicle from this dealership. The price on the vehicle was competitive, at $32,000. The vehicle's color was exactly what my wife wanted, and I provided all necessary information for a trade-in.I received a response that included significantly inflated dealer add-ons, adding $1,700 to the price of the vehicle.They valued my trade at $24,000 an out the door price of 48k+. The sales manager was able to remove $898 worth of add-ons because he was very understanding. Unfortunately, I did not receive a response from the sales representative for 2 days after my initial contact. When I did hear back, they inquired about my trade request.I suggested to him a reasonable price that was offered to me at another dealership that seemed to end negotiations. The dealership employs low prices online to attract customers, but then adds unnecessary add-ons and devalue your trade-in and overall make the deal less advantageous for the customer. Based on this experience, I would not recommend doing business with this dealership and advise others to seek opportunities elsewhere. One star provided generous feedback.

Updated and copied to the Dodge Store as well- Jared is always helpful, courteous and professional with customers. Have worked with him many times with purchasing vehicles as well as servicing them. Everyone at EAG in Navasota are the best people to work with when it comes to any automotive needs.

I would like to say Antonio Ballard was one of the BEST car salesmen I’ve ever had. He helped me with purchasing my car. He even called and checked up to see how I was liking the car. If ur looking for a car ask for Antonio Ballard he will go above and beyond to help assist you.