East Hartford Chevrolet

I had a fantastic experience purchasing my truck from Tyler at East Hartford Chevrolet. From start to finish, Tyler was a true professional. He took the time to understand what I was looking for and worked with me to ensure I found the truck that was the right fit for my needs. What really stood out was his commitment to customer service. He was knowledgeable, friendly, transparent, and never made me feel pressured. He even offered to pick me up when my truck was ready for delivery, which speaks volumes about the level of care he provides to his customers. Tyler goes above and beyond to make sure you're getting the best possible experience and the right vehicle for you. If you're in the market for a vehicle, I highly recommend working with him. A+ service all around! East Hartford Chevrolet is lucky to have Tyler as an Employee!

Came in to what I would get for my old truck. Next day I picked up a brand new one. East Hartford Chevrolet really did a good job providing the best service as possible. I was helped by one of their great sales member named Ish. If you ever need an upfront honest opinion without the hassle I would advise make an appointment with this guy. If I could put more stars I would.

I want to take a moment to express my deepest gratitude for the incredible service I received at Chevrolet of East Hartford. My service advisor, Charles Brocuglio, was absolutely outstanding. From the moment I arrived, he treated me with professionalism, kindness, and genuine care. I recently underwent major surgery to repair my patella tendon and ACL, along with a muscle transfer and skin graft, so I am currently in a leg brace and using a cane. Navigating daily tasks has been challenging, but Charles and the entire team made my visit not only easy, but truly uplifting. The entire service department went above and beyond to ensure I was comfortable and didn’t need anything while waiting for my vehicle. Even the sales associate checked in on me to make sure I was okay. Their attentiveness wasn’t just good customer service — it was human compassion. I never once felt like just another customer. I felt valued, respected, and genuinely cared for. That level of service speaks volumes about the culture at Chevrolet of East Hartford. The team truly embodies the core values of Chevrolet — integrity, reliability, and putting people first. I cannot express enough gratitude for the way I was treated. Thank you to Charles and the entire staff for turning what could have been a stressful errand into such a positive and meaningful experience.

Tyler Durdan, our sales rep, did an awesome job. He was responsive as well as attentive to our needs and requests regarding a new Equinox purchase. There was never a feeling of discomfort or pressure and that was due to the knowledge and demeanor of both Tyler and his Finance team. This kind of experience is unique in that there wasn’t an adversarial time during the discussion of cost or financing. I can only assume this is the culture of the entire company that starts from the top. I buy vehicles often for my company and I’ll be coming back to EH Chevy first for our next purchase.

I was ultimately disappointed with my experience here. The sales process felt disorganized and full of the typical dealership upselling tactics. Coming from owning three full-size pickup trucks, I was reassured that a midsize truck and engine would handle my needs just fine. Unfortunately, after owning it, I quickly realized it was not the right fit for what I actually use a truck for. What frustrated me most was that nobody really took the time to understand my needs or ask the right questions before making the sale. The focus seemed more on closing the deal and adding extra warranties and packages rather than making sure I was in the right vehicle long term. I would strongly recommend doing your research, asking detailed questions, and carefully reviewing all add-ons and warranties before signing anything. For a $60,000 purchase, the delivery experience should have been much more thorough. A salesperson should take time to walk through the new vehicles features, technology, settings, towing functions, safety systems, and answer questions before sending a customer out the door. Simply handing over the keys made the experience feel rushed. Awful feeling and not happy customer.