Ed Koehn Chrysler Jeep Dodge Ram

Dealership did a warranty repair by an unauthorized Dealership. Messed up the Jeep, did not make it right, never called us back. They did not cover the repair, Chrysler corporate took care of us and told us to NEVER USE this Dealership again. They did not do the right thing. They should of compensated us for a full detail inside and out, the 200 unauthorized miles they drove in our vehicle, and a full tank of gas. But instead they were rude, unprofessional, and did not take care of us. We had purchased 4 new Jeep vehicles from this Dealership and this is how they treated us. We just bought a 2025 Willys Jeep Wrangler from a different Dealership. I do not recommend this Dealership they deserve a 0. MATT GILBERTSON DID NOT HELP.

WARNING: DO NOT take your vehicle to this dealership for repairs, the customer service is abysmal, the communication system Is a complete and utter fraud - If I could rate this dealership lower than a "1" I certainly would… Took my Ford Edge in for repair of air conditioning on the driver side only… I was initially quoted an estimate of $280… After four hours sitting in the waiting area (ignored by anyone who walked by) I was told it would be $568 but the parts wouldn't be in for a couple days. I had no way to get home and they said they had no way to get me there so I had to find someone to come get me from 25 miles away. Two days later, on a Friday, I was called by the service manager and told that the repairs would be $3000. I said the only thing that doesn't work is the AC on the driver side it works in the whole rest of the car. The following Monday morning at around 7:30 AM I sent a message through their website communication system saying to do no repairs on my car that I was going to come pick it up… (What I now realize is that it must be an AI communication system). I was assured that they would do no work on my car and it would be delivered to my house. Hearing nothing further the next day I sent a message asking when I would get my car, this went on for about three days of me communicating with this person that I thought was real. When I called on Wednesday of that week I was told by the Service Manager, Dale Manning, that my car wasn't ready because they had broken the windshield putting the dashboard on or off I don't know… Anyway it was in the shop somewhere getting a windshield put in. And that I could pick it up Friday morning. When I asked what I would owe them since I assumed no work has been done as I had said… I was told it would be $3049. At this point what choice did I have? I went that Friday morning to get my Ford Edge. It was absolutely filthy inside… I had just paid $300 the week before to have it detailed inside and out. There was tons of dirt, scuff marks, finger prints on every available surface, screws and bolts on the floors. When I showed my son the condition of the interior he found that the side piece by the gas pedal wasn't secured and potentially the gas pedal could've been down and that piece could've come over it causing the car to accelerate without being able to stop it. As a widow, whose husband used to be able to fix everything, I made a terrible mistake going to this dealership for help without reading reviews or asking my son's advice. My income is limited and I was absolutely DUPED by these people. Since then, because I don't want to deal with the service manager, I have sent an email to the COO, Matt Gilbertson with no response… for three days in a row following that I left him a voicemail with no response. Following that I sent an email to one of the principal owners, Aaron Koehn. As of this evening I have received no response. All I have asked of them is to meet in person to show them the evidence of the shoddy workmanship and poor customer service of their business. Again, AVOID this business at ALL costs or it WILL cost you!

Tristin Bignell at Ed Koehn Chrysler Jeep Dodge Ram in Greenville is an absolute rockstar. Hands down one of the best car-buying experiences I’ve ever had. From the moment I walked in, Tristin brought great energy, zero pressure, and straight-up honesty. He really knows his stuff and took the time to make sure I got exactly what I wanted. No sales gimmicks, no runaround — just real help from someone who actually cares. He answered every question, explained everything clearly, and made the whole process feel easy instead of stressful. You can tell Tristin takes pride in what he does and goes the extra mile for his customers. If you’re shopping for a vehicle, do yourself a favor and ask for him. Dude is the real deal.

I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership’s website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold “as is” and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week—after five weeks—it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists—my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership.

Patrick and Haley in the Service Department are professional and personable people. Patrick was very honest and understanding about my budget and prioritizing repairs. Fair prices. They give military discount and look for sales/coupons/promos often, even if I don't ask.