Ed Morse Chrysler Jeep Dodge Ram
Muscatine, IA
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# Summary The dealership earns consistent praise for exceptional customer service, with staff members in both sales and service departments receiving recognition for their attentiveness, efficiency, and ability to create positive experiences. However, one customer reported concerns about the finance department's handling of loan payoffs and transparency regarding added services on vehicle purchases.
The Service department is AWESOME! Grace and Emily are wonderful people to work with. They both make sure all of your service needs are taken care of as fast and efficiently as possible. The level of customer care is outstanding! it's nice to be treated more as a friend than just a customer! Way to go ladies keep up the great work!
It has been a long time since I have been treated this well at any dealership. Luke in the service department assisted me in everything from check in, warranty inquiry, getting service scheduled, keeping me up to date on progress and ultimately having my vehicle returned to me. Additionally I would like to mention Jayden who was amazingly helpful and understanding in helping with a courtesy vehicle. They both helped turned a stressful time into "We got this". Both of them are in the Gold Standard customer service league!
I highly recommend Ed Morse in Muscatine to anyone looking for a vehicle and someone that will make sure that they get it! My sales representative was Chase and he did a phenomenal job with making sure I got a vehicle of my liking. It’s 3 days since I’ve had my vehicle and I’m in loveeeee! Shop Ed Morse Muscatine for your next vehicle.
Shane did a great job selling us our new truck. This was the second new vehicle he has sold us. If anyone needs a car, truck, suv, get ahold of Shane at Ed Morse, Muscatine!! Thanks for the nice experience.
The sales process was fairly easy until you get to the finance department. They don’t know how to ask for a final payoff amount on a previous loan, causing the customer to have to pay additional money out-of-pocket. Additionally, they will include hidden services in they’re so-called discount on the purchase that you’re making and say that it’s a requirement.
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