Eddie Gilstrap Motors, Inc.
Salem, IN
Brands
Contact
Google Reviews
# Summary This dealership consistently receives praise for exceptional customer service, competitive pricing, and knowledgeable staff across sales, financing, and detailing departments, with multiple long-term customers highlighting their loyalty and positive experiences. However, one recent customer reported significant communication failures and concerns about service recommendations, noting a decline in customer service standards under new management.
Amazing customer service. Gave me the best/top trade in price for my vehicle. Percentage rate was perfect. Walked away with a great vehicle and overall experiences I would highly recommend Eddie Gilstrap’s - be sure to ask for Caiden Abbot! 🙌🏻
Fantastic experience at Eddie Gilstraps, from Travis our sales person, to Gary who was filling up my daughter’s new car to Morales in the financing department! Top tier service and we have been doing business with Eddie Gilstraps consistently since 2008 and will continue to do so! Thank you for amazing quality service!
I took my car to get detailed today and Justin and his crew done an amazing job! Justin is a very nice and polite guy and explains everything to you. I would highly recommend them to anyone!
I brought my vehicle to Eddie Gilstrap for a routine oil change and was informed that I needed new tires and brakes. The service technician told me they would contact me with pricing and a time to schedule the work. After waiting a week without hearing anything, I sent messages to both the service department and the manager, but never received a response. As a loyal customer since 2018, I was very disappointed by the lack of communication and customer service. Since I could not get a response, I went to another dealership for a second opinion. They confirmed that I needed new tires, but advised that my brakes were still in good condition. The new management apparently does not prioritize customer service the way it once did. Unfortunately, after years of loyalty, I will be taking my business elsewhere.
I found that Eddie Gilstrap Motors especially Brian Dohoney, one of the most caring and easiest places I've ever dealt with when it comes to buying a vehicle, I will be going back.
Get anonymous quotes from Eddie Gilstrap Motors, Inc.
Submit your car request anonymously — Eddie Gilstrap Motors, Inc. and other dealers in Salem, IN will compete for your business. You choose who to reveal your contact info to.
Get quotes anonymously →Is this your dealership?
Claim this listing and your first bid is free — no credit card required to get started.
Claim this listing — first bid freeNo credit card required to sign up
How AutoAnon works for dealers
- Buyers submit anonymous vehicle requests
- Matched dealers compete with their best offer
- Buyer chooses — you get their contact info exclusively
- First bid is on us
