Elko Chrysler Dodge Jeep Ram

Went into the parts department, the casier paged someone to parts, 12 minutes later still no one. I should have known, got the same 'service' the 3 times we went there to buy a vehicle. Do yourself a favor and take the drive to Twin Falls and go to Wills Toyota.

Bought my last 3 vehicles here, always treated well and they bend over backwards for you

Not even one star! Our car broke down yesterday, so we left it at the Elko Dodge dealership with a tow truck overnight. We left a note explaining that oil was leaking from the car and it was emitting smoke, emphasizing the urgency of the issue. When we arrived at the dealership the next morning, DANIEL at the service greeted us and seemed to mockingly inform us that none of their technicians were available to inspect the car. He also mentioned that the engine might be beyond repair due to the extensive oil leakage and casually offered to buy the car for a mere $4,500, almost jokingly. (Btw the car is dodge ram srt 10 with the viper engine) :))))))) Undeterred, we searched for a mechanic online and discovered Grease Monkey, which had received excellent reviews in Elko. Despite Daniel's discouragement, we decided to give Grease Monkey a chance. Fortunately, Brady from Grease Monkey went out of his way to come to the Dodge dealership to assess our vehicle. Following his inspection, we had our car towed to Grease Monkey, and we had an excellent experience with them. In stark contrast to our disappointing encounter at ELKO CHRYSLER DODGE JEEP RAM, Grease Monkey delivered exceptional service. They prioritize quality service over profit, making them a highly recommended choice for car repairs. Finally, I really wanna mention this to Daniel, I hope one day you learn that you are not supposed to mock a costumer especially when they are need of your help by offering to buy their car for cheap because it broke down. And I hope the dealership owners can read this comment!!

Parts department is worthless, called multiple times and could never get anyone to answer, hire some people that are more than just a warm body

This is the most terrible customer service I have even seen said they will phone me when parts arrived but that never happen had a appt on 8 am wed living out of town I arrived at 8;45 the following day from out of town nope still not done done said prior to leaving vehicle it would take around 4 hrs. Everything about the service is terrible I will never go back its lack of service no one there knows what the hell is going on