Elmhurst Ford
Bensenville, IL
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# Summary Patrons consistently praise the dealership for its professional and attentive staff who prioritize understanding customer needs and delivering genuine solutions, with particular recognition for sales representatives and service personnel who make the purchasing and service processes smooth and stress-free. The team is noted for going above and beyond through gestures like providing full tanks of gas and following through on commitments, resulting in high levels of customer satisfaction and repeat business.
I worked with Juan Huertas and Ray to purchase and finance a 2025 EV Mach 3. I had been to the dealership a week before and my wife didn’t like the color options. A week later, Juan called and had the exact car, color, mileage and price I wanted. They were both kind and honest. I feel like I got a great car at an excellent Ford dealership. I highly recommend Elmhurst Ford! Thank you.
THEY DID IT AGAIN!!! I honestly can’t believe it—three cars from the same dealership! But when you get this level of service and professionalism, it just makes sense. The team at Elmhurst Ford continues to go above and beyond every single time. Huge shoutout to Frank, Sam, and Justen for making the experience smooth and enjoyable. And the full tank of gas? Such an awesome surprise, especially right now! I’m currently missing my rear car mats, but I have no doubt they’ll take care of it later this week—this team always follows through. Hands down, the best dealership experience out there. Thanks again to the whole team!!!
WOW!!! What an incredible experience. Normally, we buy all our cars through a close friend in the industry, but this time we received an offer from a Kia dealership on Grand and Lake in Elmhurst and decided to check it out. Our current car situation wasn’t ideal—we were underwater—and we were promised a special deal to help us get into a new vehicle with a lower payment. Unfortunately, that promise didn’t hold up. On a whim, we decided to stop by Elmhurst Ford—and that turned out to be the best decision we could have made. From the moment we walked in, we were blown away by the professionalism and genuine care shown by Frank and Justen. Not only did they take the time to understand our situation, but they actually delivered real solutions. And the result? We ended up purchasing TWO vehicles—and couldn’t be happier! It’s clear that the leadership at Elmhurst Ford is doing something right. This was, without a doubt, the best car-buying experience we’ve ever had—and we’ve bought quite a few cars over the years. The entire team was professional, understanding, and truly focused on helping us get the best possible deal. We felt valued every step of the way. We are beyond satisfied and highly recommend Elmhurst Ford to anyone looking for a great car-buying experience. Thank you again, Justen and Frank!
I recently purchased a 2021 Jeep Renegade from Elmhurst Ford and had an excellent experience working with Ryan Davis. Buying a car can sometimes feel overwhelming, but Ryan made the entire process easy, stress-free, and actually enjoyable. He was extremely knowledgeable about the vehicle and took the time to walk me through all the features, answer every question I had, and make sure I felt confident in my purchase. I really appreciated that he never came across as pushy or trying to rush me into anything. You can tell he genuinely cares about helping customers find the right vehicle for their needs. The customer service from start to finish was top-notch, and I couldn’t be happier with my Jeep Cherokee. If you’re looking for someone honest, professional, and easy to work with, I highly recommend asking for Ryan Davis at Elmhurst Ford!
I had an excellent experience with Diego in the Ford Service Department. From start to finish, he was professional, knowledgeable, and kept me informed throughout the entire process. He made sure my vehicle was taken care of quickly and efficiently, answered all of my questions, and provided outstanding customer service. It’s refreshing to work with someone who genuinely cares about their customers and takes pride in their work. Thank you, Diego, for making the service experience smooth and stress-free. Highly recommend!
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