Empire Cadillac of Long Island City

I was here couple months ago, i was assigned to a female salesperson , then looks like she look customer from the performance, if the customer dressed up nice she will accept us a customer, maybe because we don’t have a good performance, and she think we won’t afford to get any car, then she transferred us to another salesperson. We ended up didn’t take any car. I’m back to this location on 2/14 after my first Escalade last year , and ended up with my 2nd 2026 Escalade. We spent 5hr 45mins & finally got a deal🎉🎉🎉 But the reason i’m willing to come back because of Esmael called me last week , and he want me to come and take a look so he can give me a good deal. 2/14 I was at the other car dealer right next to Empire , then Esmail called me and he made me willing to come back . He helped me alot, he and Melanie are the best ! They both patiently assisting me , try all their efforts to get me the best deal! Last time, Melanie was my salesperson, im so happy she’s now is a Sales Manager 🎉🎉 And i have Esmael as my Salesperson, was such a good experience. But i do have a little bad experience! While i'm waiting for Melanie and Esmail to get me a good deal, I was trying to exit from the same entrance that i came , but the door was locked, and i wasn’t able to open the door, so i try to open the door, but still locked. Then suddenly MIKE (FINANCE MANAGER) rushed to me and shouted “ WHAT ARE YOU DOING???!!! “ I told him that i try to exit , he rudely said "that’s not the exit !!! " I told him that i was coming from this way! He said “ THEY ARE NOT SUPPOSED TO LET YOU COME FROM THIS WAY ! “ I heard he said i’' crazy when i walk away , but since my daughter crying that time so i just ignored him , otherwise i will confront him . 1*** Rilex Mike ! I’m not trying to steal all your car, you dont have to shouted like that! Maybe he look at our performance that we don’t dress up like a rich people, he think we only came for the free water ! When we get our Maybach , the finance manager treat us very nice as a customer , eventhough we didn’t dress up like a rich people ! Since last year when i have a transaction with him, he already gave me a bad attitude, but i still give him a good review because of Travis so nice to us. So sad Travis not working there anymore, but the good thing Melanie assisted me again this time. The only my husband complained to me , he said how come new car so dirty? Were they supposed to wash the car ? Everytime we get a new car , the car always clean, but not this time . But anyway overall i’m happy with Melanie and Esmail . Thank You for helping us ❤️ The next day when I picked up my 2nd key, the front desk lady also so nice 👍

Josh Job my sales consultant along with Lawrence the sales manager and Mike Martindale the finance director were all phenomenal. Hands down the best car buying experience I’ve ever had. I wouldn’t highly recommend all of them.

Moni Ruzzaman, Joseph the sales manager, and Anthony Hunter, Nick Henry were great. It was a great pleasure to purchase a car at the empire Cadillac dealership the staff was extremely helpful and polite. I am so delighted to be one of many of their clients.

I recently had the pleasure of working with Nick Henry and Mike Martindale at Empire Buick GMC of Long Island City, and I can honestly say the experience exceeded all my expectations. From the moment I walked in, both Nick and Mike made me feel completely at home. They were welcoming, patient, and genuinely interested in helping me find the right vehicle—not just making a sale. They took the time to listen to my needs, answer all of my questions, and walk me through every step of the process without any pressure. What really stood out was their professionalism and attention to detail. They made sure I understood all my options and worked hard to get me the best deal possible. Their knowledge and transparency gave me a lot of confidence, and I never felt rushed or overwhelmed. Thanks to Nick and Mike, what can sometimes be a stressful experience turned into something smooth, easy, and even enjoyable. I truly appreciate their dedication and customer-first approach, and I would highly recommend them to anyone looking for a great car-buying experience. Thank you both again for all your help!

We're VERY happy with our experience at Empire Cadillac! We're first-time buyers and we did a lot of research before beginning our search. We ultimately decided to finance a used RAV4 and our salesperson, Caril, was a dream to work with. He's very personable, helped identify our needs, reviewed all the features of the car, and made us feel very comfortable in what can be a difficult and stressful search. The negotiations were fair and the process was smooth. I would recommend you visit this dealership and work with Caril if you're looking for your next vehicle!