Empire Hyundai of New Rochelle

I came to empire hyundai of new Rochelle in hopes to drive off with a car and they did not disappoint! My salesman,Andre Smith, was extremely throughout and helpful throughout the ENTIRE process. Any and every question I had he answered with no problems. He really made me feel comfortable and helped with first time buyer jitters. Very human responses and I felt like family. Very inviting atmosphere. And my finance rep Jamie continued with the wonderful service. He helped me understand the ins and outs of the signing process and would not give up on me. I would not hesitate to recommend this location to potential buyers looking for a car! My experience here was a 11 out of 10!

Andre Smith provided an outstanding experience from beginning to end during our car purchase at Hyundai. From the moment we started working with him, he was professional, knowledgeable, and genuinely helpful. Andre took the time to walk us through every step of the process and made sure we understood all of our options without ever making us feel rushed or pressured. What really stood out was how thorough he was. He carefully went over every detail of the vehicle and the paperwork, making sure we were comfortable and confident with everything before moving forward. Andre was patient with our questions and made the entire experience smooth and stress-free. Buying a car can sometimes feel overwhelming, but Andre made it easy and enjoyable. His attention to detail, honesty, and dedication to helping his customers truly sets him apart. We are extremely grateful for his help and would highly recommend Andre Smith to anyone looking to purchase a vehicle at Hyundai. He made the whole experience a great one!

I’m writing to share a deeply frustrating experience I had with the service department. We initially brought our vehicle in for a routine oil change and inspection. During the inspection, we were informed that the transmission had a crack and the brakes needed to be replaced, which we promptly authorized. During a test drive, a technician unfortunately damaged the car when the hood flipped back and caused damage. I want to acknowledge that the manager was very quick to contact us and took full responsibility for the accident. They arranged to have the body work repaired at their cost, which we appreciated. We were told the repairs would take about two weeks. Unfortunately, this is where the positive experience ended. The two-week timeline stretched to six weeks while we waited for one part to arrive. Communication during this entire period was extremely poor. When we were finally called to pick up the car, our relief was short-lived. Upon getting home, we discovered the inspection sticker had not been updated. The report we were given vaguely stated the car failed inspection with no explanation, something no one had bothered to mention. To make matters worse, we opened the hood to find the struts were missing, so the hood would not stay up on its own—another clear oversight. This forced us to make another trip back to the dealership. The lack of professionalism continued when a staff member asked us where the struts were, as if it were our responsibility. They did eventually replace them and redo the inspection, but they offered no apology or explanation for the continued mistakes. For our trouble—six weeks without a car and multiple frustrating trips—we were offered a future free oil change and car wash. Given the significant and unexplained delay, the consistent lack of communication, and the repeated mistakes that forced us to make extra trips, I can only advise others to stay away from this dealership.

Erica was absolutely amazing throughout the entire car-buying process. She was so sweet, patient, and took the time to explain everything clearly, making sure I felt comfortable every step of the way. She made what could have been a stressful experience feel easy and enjoyable. I also want to thank Jaime in finance for being incredibly helpful and making the paperwork process smooth and straightforward. I highly recommend working with both of them!

We are very happy with our Hyundai Kona and with the entire service at the dealership—especially from Andre Smith, our salesperson. He was very cordial and always took our needs and budget into account, providing us with the best option.