Envision Honda of Milpitas

AVOID DOING BUSINESS AT THIS DEALERSHIP. Hi, I want to tell you about the bad experience I had buying a vehicle at this establishment, so that the same thing doesn't happen to you. A couple of months ago, I bought a work vehicle. I saw an ad on Facebook Marketplace and went to the dealership to see it because I thought it was a good deal. My mistake was going at night. I test drove the vehicle, and everything seemed fine. The next day, I went back ready to buy it with cash and made an offer to the manager who was in charge at the time. He told me I couldn't make an offer because the vehicle already had the best price on the market and I wouldn't find that price at any other dealership. At that point, things got really weird. Since I wanted to negotiate the price, both the salesperson and the manager started pressuring me. By then, I was a little undecided, so I told them I would think about it and come back later. But the salesperson managed to convince me to return. He promised to get me a discount, but when he went back to talk to the manager, the manager told him I wouldn't get a discount. To be honest, the price of the vehicle seemed reasonable, so I proceeded to buy it. But up until that point, I hadn't seen the vehicle that day because they had taken it to be washed. They told me that while we waited, we could sign the documents, so they took me to the finance office. The person in charge of the paperwork was very rude to me. I told him that if he didn't change his attitude, I would cancel the purchase. When I signed the documents, I noticed a sign on the wall that said one has the right to request the purchase contract in their language, so I asked for it. He told me he couldn't give it to me because I had already signed a document stating that the entire process would be in English, but that was a lie because I realized that the document was on the following pages. I told him that was the document and that he had lied to me. Well, I continued with the purchase because it still seemed like a good deal. When they gave me the keys, they parked the vehicle in the parking lot, and upon inspecting it, I realized that The vehicle had a dent in the back door. I told the seller that it didn't have that dent, and he showed me pictures on the computer and said that it was there. They took the pictures in a way that made the dent less noticeable. When I checked the documents I signed, it stated that the vehicle was not damaged. I admit it was my mistake not to inspect the vehicle before signing, but they should have informed me that the vehicle was damaged. Now, a couple of months later, the vehicle is starting to have transmission problems. Buyers should be aware before visiting this dealership.

We had an excellent experience working with Ibrahim while purchasing our car. From the beginning, he was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable with our decision. Ibrahim went above and beyond to assist us and made the car-buying experience smooth and stress-free. His patience, honesty, and dedication to customer service truly stood out. We are very grateful for all of his help and would highly recommend Ibrahim to anyone looking to purchase a vehicle. Thank you, Ibrahim, for your outstanding service and support!

I had a wonderful experience at this dealership! I can’t speak highly enough for Ian!!! He went above and beyond with the small things as taking photos of the car I was looking at and sending them the day before and offering little things such as water ect.. so if you are in search of a Honda definitely go to this dealership and ask for Ian and you thank me after the sale!!!!

Recentky bought a car from them, The sales staff Chanchal & Saidu went above beyond in the process. They stayed late and were patient in answering all questions and concerns I had. Their positive attitude and dedication really stood out from the moment I walked through the door. They took the time to show me all the features of the car and made sure it was detailed and ready to go. Even though it was past closing time, they treated me with the utmost respect and hospitality. It’s clear that they truly care about their clients rather than just making a quick sale. The entire experience was smooth, straightforward, and completely hassle-free. I couldn't have asked for a better team to guide me through this purchase. A huge thank you to both of them for an outstanding job!

I strongly do not recommend this Honda dealership. My experience raised serious concerns about their honesty and business practices, and I felt misled during the process. I was looking at a 2018 Honda Civic listed at $18,400. After test driving it, I felt the price was somewhat high for the condition. However, every time I asked about a discount, they immediately claimed they were already losing money and refused to negotiate at all. When I agreed to move forward, the sales manager and finance staff kept pressuring me to activate insurance before I even had a chance to review the contract, which felt inappropriate. I insisted on reviewing the paperwork first. Once I saw the contract, I noticed multiple add-ons and extra charges that were not clearly disclosed upfront, such as wheel locks priced far above their typical value. When I asked to remove these items, I was told that removing them would impact the loan approval and APR from the bank, which sounded questionable. At that point, I decided to walk away. The entire situation made me feel uncomfortable and I lost trust in the deal. Based on my experience, I would strongly advise others to be very cautious, carefully review all documents, and consider other dealerships before making a decision