Epic Cadillac

From beginning to end, Lisa Burton provided exceptional service in helping me secure a vehicle despite a challenging situation. She explored every option available, ensuring I could obtain the vehicle I truly wanted, and maintained excellent, consistent communication throughout the process. Lisa went above and beyond by walking me through extended features that many sales representatives overlook. The teamwork at Epic Cadillac was remarkable, with each member contributing to make this complex deal possible—something many dealerships would not have taken the time to do. I sincerely appreciate Lisa’s professionalism and dedication, as well as the collective effort from the entire Epic Cadillac team. Thank you all!

I recently purchased my 2025 Cadillac CT5, and I couldn’t be happier with the experience thanks to Lisa. From the moment I walked into the dealership, she made the entire process smooth, stress-free, and genuinely enjoyable. Lisa took the time to understand exactly what I was looking for and guided me through every detail of the CT5—features, trims, pricing, and available options—without ever making me feel rushed or pressured. Her knowledge of the vehicle was impressive, and she answered all my questions with patience and clarity. What stood out most was her professionalism and honesty. She made sure I got the best possible deal and kept me updated throughout every step of the purchase. When it came time to finalize the sale, everything was transparent, quick, and seamless. Thanks to Lisa, I’m now driving the perfect Cadillac CT5, and I couldn’t be more satisfied. I highly recommend her to anyone looking for an exceptional car-buying experience.

This location and my service rep are awful. Overall horrible customer service on all occasions that I have visited this location. They kept my vehicle(Cadillac Lyric) for just under 30 days and gave it back to me without a wash or vacuum, it was also not returned fully charged. They also expected me to pay out of pocket for a loaner, for a warranty related issue, at the time of drop off due to not having a good relationship with their third party rental company- sounds like a personal problem that a customer should not be affected by. I have never experienced this type of service at a luxury car dealership. Do not recommend

Ruben was absolutely wonderful to work with. He was incredibly patient, always replied to my emails quickly, and answered every question I had along the way. He was polite, professional, and truly made the entire experience pleasant. Thanks to Ruben, we found our perfect mom car, and I couldn’t be happier!

Don’t normally write reviews but this experience has to be shared! My experience I found Epic to have exceptional service, transparent deals, and an outstanding team dedicated to an stress-free experience. From the moment I walked in Ross was patient and dedicated to assist me in finding the best vehicle. Ross exemplified professionalism, displaying patience and enthusiasm. His expertise and determination made it easy to find the perfect vehicle tailored to my needs. You don’t find great customer service often but you will definitely find it here with the Epic team!