Erin Mills Mitsubishi
Mississauga, ON
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# Summary The dealership receives widespread praise for its exceptional customer service, knowledgeable sales staff, and willingness to go above and beyond to meet customer needs, with multiple reviews highlighting personalized attention and problem-solving efforts. However, one customer reported dissatisfaction with product quality and felt dismissed when raising concerns about premature leather deterioration on a recently purchased vehicle.
We recently bought a vehicle from Erin Mills Mitsubishi and had the pleasure of working with Zaeem. He and his team at Erin Mills Mitsubishi helped us through Financing and many hurdles to ensure we got the vehicle. Then to top it off He brought our Vehicle to Peterborough and delivered it to us there . He drove over 150 km to make the delivery. It was great meeting him in person and really appreciate the effort made by Zaeem and his team at Erin Mills Mitsubishi. If you are ever in the marker for a vehicle I highly recommend them and I am sure you will be as satisfied as we are. Thank you Zaeem and thank you Erin Mills Mitsubishi.
My wife and I spent some time looking at different dealers and we saw some nice vehicles, but we just didn't feel like we are at the right place until we went to Erin Mills Mitsubishi. Salesperson Tiberio met us at the door and totally made us feel welcome. He let us know he was ready to go to work for us. And he did. He didn’t stop until he found the perfect vehicle for my wife. What a great buying experience. No pressure at all. Everything is straight forward and simple. Sales Manager Zain stepped in later to greet us and make sure everything was to our satisfaction. They went over all the paperwork and made that part simple and hassle free too. I also appreciated the full explanation of the optional film protection we wanted, and how that would work. I checked out the service waiting area to see where we might go in the future and people were being looked after there as well. So, what more can I say? It was a First-Class buying experience for us. My wife loves her new Eclipse!
I purchased a 2024 Mitsubishi Outlander GT in 2024, expecting it to last at least ten years with normal use. Unfortunately, the dealership heavily advertised and assured us of its high quality—particularly the seat leather—claiming it was premium and durable. However, within just one year, the leather has deteriorated significantly. When I raised this issue with the representative, he dismissed it, saying ‘You bought from us, how can you expect a car at this price to have perfect leather after only one year?’ This is completely unacceptable, especially given the price paid and the promises made during the sale.
Zaeem did a great job selling my mom the new Outlander! He was very patient and helpful during the car buying process. Highly recommend Erin Mills Mitsubishi.
I had a great experience buying my vehicle from Mitsubishi Erin Mills. The whole process was smooth, professional, and stress-free. The staff was knowledgeable specially Mr Zaeem Arfan, he was so friendly, and very helpful throughout the purchase. What really impressed me was their exceptional customer service even after hours. I accidentally left my home key inside the car after the dealership was closed, and Mr. Zain went above and beyond — he actually came back, reopened the office, and helped me get my key. That level of care and honesty is rare and truly appreciated. I highly recommend Mitsubishi Erin Mills to anyone looking for a vehicle and outstanding customer service. They genuinely care about their customers. 👏🚗
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