Erin Park Lexus

Siddiq was an absolute pleasure to work with when purchasing our RX450h. From the moment that we walked into Erin Park Lexus and he warmly greeted us to the pickup of our new vehicle, he was professional and patient. We needed a vehicle quickly and he ensured not only an early delivery but the exact trim package that we requested. He intuitively knew how much we looked forward to this purchase and wrapped it up on delivery with a big red bow. A car purchase made memorable!

While my vehicle was being serviced at Erin Park Lexus, it was unfortunately involved in an accident during a post-service drive when another driver struck it from behind, causing damage to my new car. Erin Park Lexus immediately took full responsibility for handling the situation and ensured that everything was addressed properly. I would especially like to thank Stacy, the head of Erin Park Lexus, and Was’m, the Service Manager, for their professionalism, empathy, and sincere apologies throughout the entire process. They made sure I felt supported and informed every step of the way. The dealership provided me with a rental vehicle and kept me updated while the repairs were being completed. Today, I received my car back and am pleased with the quality of the repairs and the final result. I would also like to recognize Fahab, the salesperson who sold me my vehicle. Throughout this experience, both Was’m and Fahab reassured me that the matter will be resolved to my satisfaction. Thank you, Stacy, Was’m, and Fahab, for your exceptional customer care and commitment to making a difficult situation as stress-free as possible. Your support turned what could have been a very frustrating experience into a positive one. Highly appreciated!

I would not recommend the Lexus NX based on my personal ownership experience. I purchased my 2023 Lexus NX brand new from the official dealership, with zero mileage, expecting reliability, luxury quality, and proper support. Unfortunately, the experience has been very disappointing and much more expensive than expected. The biggest issue has been the tires. I am not referring to normal seasonal changes between all-season and winter tires. I am talking about repeated flat tire problems and poor-quality tires that came with the vehicle. Within three years, I had to replace tires more than three times, which cost me thousands of dollars unnecessarily. I also purchased extended warranty expecting peace of mind, but in reality, whenever something happens, I am often told it is not covered or that I have to pay out of pocket. The explanation is usually that after a certain mileage, around 50,000 km, many things become my responsibility. This makes me question the point of buying a brand-new vehicle from the manufacturer instead of buying a used car from any regular dealership. Maintenance has also been frustrating. Oil changes were only covered for a very limited time, and after that everything became my responsibility. This was not clearly explained to me the way I understood it when signing the purchase contract. There are also many extra costs and hidden fees that make the ownership experience feel unfair. On top of that, Remote Connect and Drive Connect are only complimentary for three years, then the customer has to pay monthly to continue using them. For a 2023 luxury vehicle purchased brand new, this feels unreasonable. Features like remote start, lock/unlock, vehicle status, location, navigation, and voice assistant should not become another monthly bill after paying such a high price for the car. Customer service has also been poor. Every time I ask about an issue, I feel like the answer is another repair, another charge, or another expensive service. Even with warranty and extended warranty, I still feel like I am constantly paying from my own pocket. Overall, the car looks nice and is comfortable, but the ownership experience has been stressful, expensive, and disappointing. Between repeated tire problems, expensive repairs, unclear warranty coverage, oil change costs, hidden fees, paid subscriptions, and poor customer service, I honestly feel the costs are almost like buying another car. For a premium brand, I expected much better quality, transparency, and support. Not recommended at all.

I've been coming to this dealership for the past 6-7 years, for the most part when there's been an issue they've addressed it accordingly which gave me the confidence i could continue to trust them with my vehicle. I discovered the past month the rattling sound from my vehicle was the heat shield was loose and has been since the time i came in for my last service at this location. They said to bring it in and they'll check it out for me. After a few hours of waiting, I'm handed a quote for $1200.00 to replace the loose part, also including installation and replacement of a 2nd heat shield. They took off the original part that was rattling without any consulting or consent from my end, deeming it a "safety risky". They gave no option for me to get a 2nd opinion from any other shop, they just took it off without any pictures or proof and handed me a quote to replace it. I complained and they took the vehicle back down to the technician and were able to resecure the 2nd heat shield that they added onto original quote (Why wasn't that done the first time?) I feel that entire experience was very shady on their end as it was only 1 bolt with an issue as 3 of the 4 were secured. The loose piece of the shield causing the rattling seems like it would just need an added washer to bolt back into place, but even so the fact that I wasn't notified of anything until after the fact of it being taken off and handed a quote feels like as a customer i was forced to make a decision to their benefit. --- Update on this - JUNE 8th I was contacted by the service manager, due to my original experience, they took into considerations my above comments and disappointments with the previous visit. The technician was able to weld the piece back into a secure place so that it would be usable, temporarily. It may last 1-3 years longer after these efforts, which honestly is better then paying $600.00 for a new part and installation. I'm glad they took my complaints seriously and worked together to resolve the situation to the best of their ability. Was'm Mughal, was the service manager that assisted with this issue and i appreciate all of his efforts. I'll be back.

I had an outstanding experience at Erin Park Lexus thanks to Vani Parashar. She was extremely professional, knowledgeable, and genuinely caring throughout the entire service process. Vani kept me updated at every step, explained everything clearly, and made sure all my concerns were addressed promptly. Her attention to detail and customer-first attitude truly made the experience stress-free and pleasant. It’s rare to find someone who combines professionalism with such excellent customer service. I highly recommend Vani and the service team at Erin Park Lexus to anyone looking for exceptional service. Thank you again for going above and beyond!