Exeter Ford Lincoln

I scheduled my 2025 F-250 6.7L Power Stroke for its second service and advised the service department that the steering wheel has been off-centre since the day I took delivery of the truck. I requested that the issue be inspected and corrected under warranty, as it is clearly not the result of wear and tear, but rather a condition that has existed since new. The most likely causes are an improper factory or dealer alignment, or an alignment shift that occurred during transportation and was never addressed prior to delivery. I was advised that this repair would likely not be covered under warranty. I find this unacceptable. A steering wheel that has been off-centre since day one is not a maintenance issue; it is a delivery issue that should have been corrected long ago. I also inquired about the availability of a loaner vehicle while the service was being completed. I was informed that loaner vehicles must be requested in advance. If that is the dealership’s policy, it should be clearly communicated at the time an appointment is booked so customers can make appropriate arrangements. Unfortunately, this experience is consistent with my first service visit. I brought the truck in for an oil change, paid nearly $400, and the vehicle was returned to me filthy. It wasn’t even rinsed off before being returned. This is a brand-new F-250 6.7L diesel with a purchase price well in excess of $110,000. I expected a significantly higher standard of customer service and support. Instead, I have been met with resistance regarding a legitimate warranty concern and a level of service that falls well below what should be expected from a Ford dealership. I am not asking for special treatment. I am simply asking that a defect that has existed since delivery be addressed appropriately and that customers be treated with the level of professionalism one would expect when making a purchase of this magnitude.

Called sales about a F150 posted online but was redirected to service. Confirmed an appointment next day for test ride via Angelo. Took the day off work only to find out there was a pending deal on the truck. Later in the afternoon I received a text from Angelo stating the truck was still available if I still wanted it. I did not see the text immediately as I was looking at another vehicle by this time. I texted him back 1 hour after he texted me telling him I was on my way. After 20 minutes and no response, I called only to be told the truck was sold and I should have responded sooner. Ridiculous customer service, would not recommend this dealership. I understand that's how it goes but the lack of communication was very unprofessional.

Excellent sales experience at Exeter Ford. Was in just over a week ago and test drove a Mustang Mach-E, finalized the sale over email on Monday and picked it up today. Also had winter tires added and installed before picking it up. Really good experience. Pam Scott was very helpful, knowledgeable and a pleasure to work with. Highly recommend Exeter Ford and Pam Scott.

I wanted to give a quick shout out to the service department at Exeter ford Lincoln. They have revamped and the service is phenomenal. Great job guys and gals and thank you so much for the prompt service!!

Thanks Exeter Ford’s Mike to help me purchase my F-150 Lighting Lariat, he has professional knowledge with great customer service, I will strongly recommend this location!