Fair Oaks Lincoln

Nice presentation. Sales people (Jose) communicate well. Sales process was smooth. Finance manager was awesome to work with. The reason for the mid review was that we found accident damage to the vehicle after we purchased the vehicle. The damage was on the vehicle prior to their final detail some we were upset that nobody flagged it and brought it to our attention. In all fairness I missed it as well. But someone washed and waxed the car and never made it know that their was damage. The frustrating part of it is we had a great sales experience. But when this was brought up to the Lincoln team all we heard was crickets. The end result was a $855 auto body repair. As I said previously, the sales process was great and if I am buying another Lincoln I would most likely give them another shot.

Serafin at the Naperville Fair Oaks Lincoln helped me buy a brand new hybrid SUV, and not only was the process seamless, but he kept in contact with me and was super nice! I plan to come to visit him and their showroom for snacks and chats and maybe even do some work- their showroom is awesome! Ken (who I signed everything with to get my car) was also fantastic. Thanks guys for a wonderful experience, I LOVE MY CAR!!!!!!

The shopping experience with Serafin at Fair Oaks could not have been better. We truly were just starting to look at cars that day, planning to purchase within 90 days. We'd been to 5 other dealers when we arrived at Fair Oaks. Days earlier, I'd looked at and test driven the Aviator at a dealership closer to my home but the sales person knew little about the vehicle, couldn't explain all the features and the experience was poor. But I had liked the Aviator and needed to find a good salesperson that could tell me about all the features and answer my questions. I found that in Serafin and it made all of the difference. He walked us through every detail and feature, clearly explained the difference in models and was just a nice guy without applying a lot of pressure. Seeing our definite interest, he showed us a last remaining 2025 vehicle they had in the showroom with all of the features we wanted in a beautiful red with all black trim. And price was very attractive since it was last year's model. After a quick test drive, I knew that the Aviator was the vehicle I wanted and had to act now if I wanted that one. Serafin didn't play games or do a hard sell, something I very much appreciate. The whole experience was great and will keep us coming back to him and Fair Oaks.

Had a great experience from start to finish! Staff was kind, professional, and not overbearing. Answered all of my questions, and wrapped up our car purchase fairly quick! We had a great experience at Fair Oaks.

Had a great experience with the purchase of my vehicle at Fair Oaks Lincoln Naperville, they were such great people and a real pleasure to do business. My product specialist Jude Zmani was a real standout. He was incredibly efficient and knowledgeable, and answered all my questions. He was especially helpful with all the technical options on my vehicle and guided me through the screen screens, and I used quite a bit of his time, always offering more help as needed, much much appreciated…… Also, Larry, the sales manager, and the rest of the staff were very easy-going and made me feel quite at home too and also answered any of my questions. Both gentlemen made it a great experience which allowed me to make an informed and confident decision to buy here. PS my wife luvs the vehicle, win, win. Steve