Falvey's Motors Chrysler Dodge Jeep Ram
Norwich, CT
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This dealership consistently earns praise for its welcoming atmosphere, knowledgeable sales staff, and stress-free purchasing experience, with multiple customers highlighting the team's genuine care and professional service. However, one customer reported significant frustration with service department issues, including unresolved mechanical problems and a lack of follow-up from management despite paying service fees.
We had the best experience here compared to all the dealerships we visited. The atmosphere was welcoming and truly family-oriented from the moment we arrived. Angelo, Mario, TJ, and Charlie took exceptional care of us—they listened to what we needed and delivered exactly that. When people ask where I got my new Jeep, I’ll be sure to recommend them. It’s rare to find a team that genuinely cares these days. Thank you all for your time and outstanding service. -Thank you very much Angelo!
I had such a great experience leasing my new Grand Cherokee from Falveys! The entire team (I worked with Tristin, TJ, and Mario) was incredibly kind, professional, and truly worked with what I wanted to make everything happen smoothly. They made the whole process easy and stress-free, which I really appreciated. On top of that, they even gave my daughter a little ducky!! I would highly recommend them to anyone looking for a vehicle and will definitely be returning for future purchases. Thanks you Falvey team!!!! 10/10 experience! Easily 5 stars
I can't say enough about what a great dealership and buying experience Falvey's provided to me. I was shopping for a specific used car and had called and visited a number of Chrysler/Dodge dealerships in NH and MA (I live in MA) and eventually found a good candidate vehicle at Falvey's through an online search. The price was very competitive and the sales rep on the phone listened well and was very knowledgeable. As someone who has worked in Sales myself for decades, I didn't feel like I was being sold-to. Rather I was simply being helped to find a vehicle that met MY needs at the right price. I actually put down a deposit sight-unseen, which I have never done on a vehicle purchase before, and when I got to the dealership, the car was everything they had confirmed and more. The team at Falvey's were congenial with me and with each other, and they all seemed like they had worked there for years - a rarity at most dealerships. I had some questions after I got the car home and they provided great follow-up as well. These folks are a pleasure to do business with.
had an outstanding experience purchasing my vehicle, and I can honestly say the entire process was smooth from start to finish. Tristan, my salesperson, went above and beyond to make sure I was comfortable, informed, and confident every step of the way. He was patient, knowledgeable, and never made me feel pressured—just genuinely focused on helping me find the right vehicle. Mario, the GSM, was also incredible to work with. He made sure everything came together seamlessly and showed a real commitment to customer satisfaction. You can tell he runs a tight, professional operation while still keeping things personal and customer-focused. From the moment I walked in to the moment I drove off the lot, the service was top-tier. I highly recommend this team to anyone looking for a stress-free and enjoyable car buying experience. They truly care about their customers, and it shows
I’ve owned about 16 new vehicles in my lifetime and I’ve never had such a bad experience as I had with Falvey motors. I went in for service on 3-4 issues I was having and after two days of them having my truck and $557 later NOTHING was fixed because they “Couldn’t” find anything wrong. lol. Even after sending them a video of water leaking into my 2022 Ram. I will walk before I use these clowns. Next I’m reaching out to Chrysler/Ram. Garbage company Update: I called the dealership to speak to the general manager and was told he was in an interview and he would call me back. Well he never called me back. And all the issues I explained for the service are still ongoing. But they got my money so I guess they’re happy.
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