Family Ford LTD

Outstanding Vehicle Purchase Experience at Family Ford Parksville Purchasing my new 2026 Ford Ranger Lariat Off-Road in Ruby Red Metallic from Family Ford in Parksville was one of the most enjoyable vehicle-buying experiences I have ever had. From the moment I first walked into the dealership, I was treated with professionalism, courtesy, and genuine care. Liam and Tom were exceptional throughout the entire sales process. They took the time to answer my questions, explain the available options, and ensure that I was completely comfortable with my purchase decision. There was never any pressure—just honest, friendly service focused on helping me find the right truck for my needs. The financial side of purchasing a vehicle can sometimes be stressful, but Raff made the process straightforward and easy to understand. He carefully explained all the details and helped ensure that everything was completed smoothly and efficiently. I was especially impressed by the dealership's commitment to customer service after the sale. While my Ranger was receiving its spray-in bed liner, silicon paint protection treatment, undercoating, and cabin protection spray, Family Ford provided me with a Ford Bronco Sport loaner vehicle. This allowed me to continue with my daily activities without any inconvenience and demonstrated their commitment to customer satisfaction. The Parts Department was equally impressive. I ordered running boards and a bug deflector, and every member of the team I dealt with was cheerful, knowledgeable, and eager to help. It is refreshing to encounter a dealership where every department works together to create a positive customer experience. One situation that truly demonstrated Family Ford's dedication to customer care occurred when I discovered a stone chip on the hood of my new truck. Rather than simply handing me a touch-up paint stick, the staff took the time to help address the issue. They supplied the correct touch-up paint and assisted with the repair, ensuring the truck continued to look its best. Their willingness to go the extra mile left a lasting impression. Overall, I am extremely pleased with both my beautiful 2026 Ruby Red Metallic Ford Ranger Lariat Off-Road and the outstanding service I received from everyone at Family Ford Parksville. Every person I dealt with was friendly, professional, and focused on ensuring I had an excellent ownership experience. I would not hesitate to recommend Family Ford to anyone looking for a dealership that genuinely cares about its customers. Their commitment to service, attention to detail, and customer-first approach make them a standout dealership on Vancouver Island. Thank you to Liam, Tom, Raff, and the entire Family Ford team for making my truck-buying experience such a positive and memorable one.

Had a great experience buying my used Ford Escape from Parksville Family Ford! Woody was wonderful to deal with from start to finish. The whole process felt honest, relaxed, and pressure-free — which is not always what people expect when car shopping. Everyone was friendly, helpful, and genuinely seemed to care about making sure I was happy with my purchase. Super excited about my Escape and would definitely recommend Woody and the team at Parksville Family Ford!

My husband and I were thinking about a new to us vehicle and we had one to trade in. Dennis Paquette, Everett Einarson and Dale Griffis went out of their way to make sure our deal happened. They were friendly, courteous and professional. From our first conversation to our final handshake we felt respected and taken care of. Never did we feel pressured into making a deal. Thank you.

Warm but professional welcome for service appointment as is typical for this dealership / service person. All work completed as projected and inside time estimate. I have no hesitation recommending this dealership to others looking for overall satisfaction in their automobile purchase / service requirements.

I recently purchased a Ford Escape from Family Ford and had a wonderful experience. I was torn between two cars, Robb Frederick who was my sales associate was kind, patient, and very knowledgeable. He gave me time to choose which was best for my family and I, and wasn't pushy at all. It was a great experience from start to finish, with the staff at Family Ford. The business is certainly labeled correctly as they were friendly and extremely helpful. I was given a great deal and the trade in for my car was fair. It was sure nice dealing with a dealership who prides themselves on integrity. I smile each day I sip my tea in my new Ford mug, and commute to Nanaimo each day without having to spend $300.00 a month in gas anymore. Thank you Robb Frederick.