Family Mazda of Bossier City
Bossier City, LA
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# Summary The dealership receives consistent praise for its customer-focused sales team, particularly salespeople like Owen, Lemarcus, and Darby, who prioritize understanding customer needs over quick commissions and provide thorough test drives and honest guidance. Customers highlight the dealership's transparent approach, willingness to work with various budgets and personal circumstances, and genuine care for finding the right vehicle, resulting in strong recommendations and customer loyalty.
We had an amazing experience at the family Mazda of bossier city. Thanks to Mr. Lemarcus!! He went above and beyond by making this process go smoothly. We loved how he truly worked with us and cared about what we wanted. We will be recommending everyone we know in the near future!
I want to thank Family Mazda of Bossier City for making my experience easy and drama free. Special thank you to Owen who took me through the process of showing me the CX 50, my test drive and working with me through some difficult personal times. He stayed true to his word and made the whole process of buying a car enjoyable. I am now a proud owner of the CX 50. I am now a part of the Mazda family! Please go see Owen if you are interested in purchasing a Mazda vehicle.
My salesman Owen was the best I've ever seen he allowed us to really test drive my vehicle. Not just once around the block, he knows the cars that he sells. He's not just another plushie sale guy that just wants a commission Owen is there to get you the best deal that works for your budget.
An Exceptional Experience Even Though We Didn't Buy We never really considered Mazdas in the past, but with improving ratings and competitive pricing, we decided to check them out at Family Mazda in Bossier, LA. From the start, Darby (Sales) was outstanding. He lined us up with several test drives for the vehicles we were interested in. We initially came to see the CX-50 Hybrid since it didn't have a turbo, but we also ended up testing the CX-5 and CX-90. Of the three, we liked the CX-90 the best, though we had some concerns about the 6-cylinder turbo engine in that model. What truly set this dealership apart was what happened next. The sales manager brought out the lead mechanic, and we had an honest, thorough conversation about what they'd seen with the CX-90. Their transparency made us feel much more informed and comfortable. In the end, we decided to go with a Toyota to get the larger SUV without the turbo. But here's the thing—because of the genuinely positive experience at Family Mazda, we went to Family Toyota in Burleson, TX, 225 miles away. That's how much trust we built with their team. We really appreciate Darby and the entire crew at Family Mazda for the time they took with us, the no-pressure approach, and their genuine concern that we ended up with what was best for our needs. Not every dealership earns that kind of loyalty, but they certainly earned ours. Highly recommended!
Increeeedible. I hadn’t bought a car in 10 years and my deal had financial hurdles, but this team was honest and worked with me. You can’t go wrong with Red and Tatum at the helm, and Logan in finance was accommodating without pushing. Definitely gained loyalty. 10/10, DO recommend.
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