Faulkner Chrysler Dodge Jeep Ram FIAT

I went there for help with finding the proper transfer case fluid for our RAM 3500. They ran my VIN# and fixed me up speedy quick. The reception guys at the front door were quick to ask what I needed and escorted me over to the parts department. Riley in parts was very polite and helpful. If the shop does as good as these guys did, they'll have us as customers for sure (we had issues with another dealer for shop work). I think I counted 12 parking spaces or so outside the shop. Full house when I stopped in.

Meray was awesome not only did she get the prices we needed but at a quick pace too! She cared for us so well that my mother came back the next day to purchase a vehical from her ! Great service lovely women truly cares for her customers and is honest which is super rare in a dealership or salesperson ! If you need a car go see her 10/10

I want to give a huge thank you to the Dodge dealership service department for the outstanding customer service. Lori, the appointment coordinator, did a great job helping get my truck scheduled and fit in for service quickly. Ryan went above and beyond throughout the entire process. He made sure I was taken care of every step of the way, kept me updated, answered all my questions, and made the experience completely stress-free. Customer service like that is hard to find these days, and it truly made a difference. Excellent service all around, and I really appreciate the professionalism and care from the whole team. Thank you again!

First off, I want to say the service was great. I explained everything to our sales rep, Wayde our concerns, our credit situation, and exactly what we were looking for in a vehicle. The vehicles we thought we wanted at first didn’t end up working for us, but Wayde really listened and ended up finding us the perfect one with everything we needed. I’ll be honest, I was a little alarmed after reading some of the other reviews before coming here, but our experience was completely different. The communication from Wayde and the rest of the staff who helped us was great, and they made the whole process smooth for us. In the future, I’ll come back and update my review once we start receiving services from the service center, but as of right now, our experience purchasing a new vehicle was definitely a positive one.

I had an excellent experience purchasing my 2026 Ram RHO; however, the post-purchase experience has been disappointing and increasingly frustrating. I purchased the vehicle on March 25th, initially intending only to test drive. The dealership ultimately won me over with their professionalism—the sales team was attentive, the facility was clean and well-maintained, and the vehicle performed exceptionally during the test drive. Overall, the buying experience was truly five-star. During my final walkaround prior to purchase, I did identify a few issues, specifically a scuff on the top of the tailgate and a defect with the left rear interior door handle. I raised these concerns with the team and was assured they would be resolved within a few weeks at most. Based on that assurance, I felt comfortable proceeding with the purchase. Now, nearly three weeks later, those original issues remain unresolved, with the interior door component still awaiting delivery. Additionally, several new concerns have surfaced, including the front door rubbing against the fender, a paint imperfection, the outside temperature gauge that appears to be inaccurate by more than 10 degrees, and a noticeable alignment issue with the vehicle pulling to the right. As a result, I will now need to make multiple trips to have these items addressed, which is both inconvenient and disappointing given that this is a brand-new vehicle. I do want to recognize Austin, who has been exceptional throughout this process. He has gone above and beyond in attempting to coordinate repairs into a single visit and has consistently kept me informed with transparent and timely updates. That said, I am very concerned about the overall quality of the vehicle. Experiencing this number of issues within the first 600 miles is not what I would expect from a new truck. While the vehicle is visually appealing and enjoyable to drive, the volume of early issues significantly detracts from the ownership experience. To have a new truck for almost 3 weeks and it never being right yet is disappointing.