Fayetteville Acura

So my family was shopping for a vehicle in person at dealerships and ran into a 2019 Toyota Sienna we saw on the Acura of Fayetteville used lot. A salesman by the name of Ron approached us, asked if we were interested and i stated yes for the right price. This was in the evening, about 3pm before they were closing on a Friday. I went into the lobby, I spoke a number for a cash purchase after a Pre Purchase Inspection (PPI) by a 3rd party mechanic and they countered, said they couldn't do my offer. I said thank you and walked away, got into my car and started driving off, then Ron approached me as im driving away and said we can do my price. I went back in, we got the tentative offer paperwork for my OTD cash offer, we shook hands, I shook his managers hand and I said I will be back in the morning to take it to Firestone to get a PPI. I went back in the morning with my wife and 3 small children again, picked up the sienna, and took it to Firestone to get the PPI. We drop it off at the shop, and about 15min after I drop it off, I get a call from Ron, stated that they can't honor the deal for the price after the tenantive offer paperwork and handshakes. I rush back to Firestone, explain it need to cancel PPI, and I took my wife and children back to Acura to return van and keys. Ron apologized, I shook his hand and walked off. Ron was very nice and professional. No issues with him, but his management is have issues with. Its unbelievable that they would not honor the price after everything that was done and it has been sitting over a month, while it was the last Friday in January before February. The owner/managers were extremely dishonest and i would suggest for those wanting to do business with Acura Fayetteville to be weary, as they are two-faced and will go back on deals.

UNETHICAL CROOKS!!! DO NOT BUY FROM THIS SORRY EXCUSE FOR A DEALERSHIP! Called to inquire about a vehicle I saw online. Scheduled a time to test drive the very next day due to living a few hours away. When I get there the price on the buyers order was 2000 more than what it was listed for online. When I questioned them they treated me like I didn't know what I was talking about because they had already changed the price online while we were there. He knew where I wanted to be on my payment and saw that he had room to increase the price and still keep me where I needed to be instead of giving me the actual price that was advertised. I brought this up to the GM TIM ROUSSO and told him I had proof the price was changed and he said the sales manager RASHEED did nothing wrong. I asked him if he was condoning these UNETHICAL SALES PRACTICES and he proceeded to tell me I BETTER WATCH WHAT I SAY! THEN ASKED ME WHERE I WORKED... SOUNDS LIKE A THREAT TO ME! THIS PLACE NEEDS TO BE INVESTIGATED AND SHUT DOWN!

This is the second Acura I have purchased here, the first experience was great had complete coverage on my lease for any maintenance or repairs l. I traded that car for another RDX and it was a hot mess the payoff took forever for them to get to Acura, I asked repeatedly if I had the same coverages for maintenance and repairs and was assured yes no worries for the life of the lease. Fast forward to today for the first oil change they “recommended” a differential fluid change which “isn’t covered”. I of course denied that and will be taking this up with sales management on Monday due to the blatant lies I was told. I picked my car up and the trash was left in the car wasn’t vacuumed or washed it is sad when a “luxury “ brand doesn’t do that but every time I take one of our other cars to Hyundai it is pristine when I pick it up.

I came in just wanting to do a test drive because i was cross shopping between the Type R and Type S. This dealership was definitely putting the hard sell on before I had even got in the car. They wanted a whole bunch of information and made a copy of my drivers license. I endee up slipping out while the salesman was getting the car. I just didn't like the vibe of the hard sell. I also didn't like the $9000 in dealer markups they had on their cars. I can never trust a dealer that puts that much markup, while on car gurus they had the same cars listed at msrp. Will probably just go up to Leith Acura in Cary.

Shoutout to James Moses for helping me and my wife out getting a new car. He was very respectful, honest, and caring when speaking to the both of us. Even had great words of wisdom as well. This brother went above and beyond to help us and we couldn’t be more grateful.