Fenix Parts Detroit (Previously Fox Auto Parts)

I miss the U pull it... Searched by VIN and the fancy online search system said they didn't have a trans that I needed in stock. My mechanic was calling around and ended up speaking to someone there and they also searched by the VIN. Oddly enough. They claimed to have one. They sent it to the shop and wouldn't ya know it... It's not for my car... More delays and I'd really like to know where the trans is coming from and what condition it's in with mileage and such. The second trans was supposed to be at the shop today. No sign of it.

This is a joke of a company!! As they say be ready for great customer service I laughed hard! This is by far the worst experience I’ve ever dealt with in customer service as consumer. I bought a front clip for $770 on 5/28/25. Was told it would be in Belleville next day. Had someone gonna grab it to save me trip, I live in St Clair Shores area, but was told it didn’t get there. Then could not get ahold of anyone on phone. Then went to get and was not as advertised, missing grill, way more scratches than picture and wiring was all cut to crap. So I refused the part and was told my refund would be credited by following day. Here it’s 6/13 and still no refund!! Tried calling past 5 days and get the run around and they sending emails and still nothing. I would NEVER DO BUSINESS WITH THIS COMPANY AGAIN EVEN IF PART WAS FREE!! Amazing that they’re still in business.

Private Equity ruined this business. Gone are the days of pulling a part yourself, now its u gotta ask the rich billion dollar company if its okay that I want to purchase a part for my daily driver with 300k miles and they say ok give me basically full price of a brand new part for this as is maybe not working part. This is an attack on working class people to funnel even more money into the already wealthy.

Edit to add: staff at location were able to fix the issue and were very kind and apologetic for the mix up. Bought a right and left sided turbo for my Ford explorer, got two right sided turbos. Called to exchange, told my part would be in Monday, I go pick it up Tuesday (I live over an hr away), they can't find my part. Only thing available is still attached to a car. Told they would call me when it was ready, took 2 days. I drive back, do the exchange, drop off the part. Mechanic txts me, they gave me ANOTHER right sided turbo. Been on the phone off and on today, they still haven't found my part. Very frustrating that have to do another 3hr round trip for this thing.

Great looking scrap yard, my SIL works there so i frequent it daily.