Fette Ford Warwick
Warwick, NY
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# Summary The dealership is consistently praised for exceptional customer service, with staff members who are knowledgeable, friendly, and genuinely prioritize customer needs over aggressive sales tactics. Customers highlight smooth purchasing experiences, personalized attention, helpful discounts, and professional guidance that sets this dealership apart from competitors in the area.
I had an outstanding experience with this car dealership from start to finish. The level of professionalism, honesty, and customer care was truly exceptional. The team took the time to understand exactly what I was looking for and guided me through my warranty coverage, when 3 other dealers didn’t even respond to my messages that I left with customer service. It’s rare to find this level of service today. If you’re looking for a dealership that genuinely cares about its customers and goes above and beyond, I highly recommend them. I will definitely be coming back in the future and recommending them to friends and family.
I recently purchased a Ford Bronco from Leo Kaytes Ford and had a wonderful experience. I instantly fell in love with the car when I visited the branch and Brandon was the salesperson who helped me secure the vehicle. He was very friendly and responsive throughout the entire process. I test drove the car and within a week I was driving off the lot with it. The entire process was a breeze and the staff at Leo Kaytes was so friendly and like a family. They also had an African Grey parrot in the center of the room which made it an even more enjoyable experience. Thank you Brandon and the staff for the wonderful Bronco, I am truly so happy each day I drive it and always take a little time to look back at it when I park. Thanks again!
Sean Ryan was incredible. I purchased 2 cars from another major dealer in the area and they openly lie and make you feel like they are doing you a favor. Leo Kaytes Ford and Sean Ryan made me feel like their priority. Sean did everything he could to help me get as much off the price using everything he could for discounts including asking me if I was a first responder then using my first responders status to help secure more discounts. Great experience and I would recommend them from now on.
Visited Leo Kaytes Ford to look at a used car for my son. I found a 2020 Hyundai Tuscon that was well priced for a used vehicle. I came in and spoke with Jeff Werntz, who was an absolute pleasure to work with. He took me on a test drive, the car was immaculate, he was very knowledgable about the features of the car and was very personable with my son, making him feel comfortable for his first car buying experience. We put a deposit down, went back the following weekend and the process was smooth, with no pressure or hassle to upcharge or upsell me on anything. Honestly, a super smooth car buying experience and I would highly recommend coming here if you're in the market for a new or used vehicle. Everyone was extremely friendly and there was no pressure to buy. I wish all dealerships were run this way.
If I could give 100 stars I would! Danielle (manager) Brandon (sales) and Paul (service) Provided extraordinary service! They made what I thought was going to be a very stressful and super expensive day quite the opposite. They provided personal attention, reviewed every option with me, and we came out with a better option than I ever could’ve imagined. I haven’t stopped telling people about it because I was just so impressed never felt pressured, lied to, or like I was being taken advantage of. I left the same day with a brand new truck that was more beautiful than I could’ve imagined that I would’ve left there with! I can’t say enough wonderful things about them and I would recommend them to everyone and anyone!!! Thank you everyone at Leo Kaytes Ford in Warwick NY for being as wonderful as you were to me that day
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