FINNEGAN AUTO

Was told they serviced tires (alignment, rotation, and balancing) but also purchased the 3rd party tire and wheel warranty from the dealership. I drove off the lot and not even 24 hours later had a blow out. Went to a local Dealership and was told the tire was in terrible shape and warranty would not cover it due to it being past its end of life. The tire was s unevenly wore due to what seam to come from a bad alignment. Reached out to Finnegan to discuss how these tires passed their tire servicing and the state inspection the dealership also performed. They insisted on me to bring it back into their dealership and they would sort it out. I arrived at 10:30 am and was told they did not have a tire and would be a “couple” hours. I waited around till 5:00pm when a tire finally arrived. At 7:00pm I was told they did not have the proper personnel or equipment to mount my tire after working on it for over an hour. Then a manager told me they would put me in a loaner and have my car ready the next day. The sales rep I had been dealing with Jesse Coleman call me on Saturday and informed me that he spoke with a GM and that they were going to go ahead and make it right and put the 2 tires in the front, but it would not be until Monday. I believe this was just a rouse to hold me over the weekend, because come Monday he called back saying that they talked about it a little more and decided that it would just be 1 tire not 2. While there I questioned the integrity of the tires and how they passed inspection. I also asked if they would be replacing the other front tire that was in similar shape to the one that blew out. They told me no, that the tires are “not that bad”. The inner half of the tires were 1/16” to bald and the outer were around 3/16”. The finance side pointed the finger at the servicing dept saying negligence or incompetence, while the service department pointed their finger at the finance side saying they shouldn’t have told me to come there or tell me the things they did or didn’t tell me about the car during purchase. This is the worse business I have ever dealt with in trying to get answers or to try and have someone help make this situation right. There was so much deception here I feel. After reading their service report stating the tire shape, and after them perform the state inspection for me to go through the issue, blows my mind. How is the dealership competent enough to due their own state inspection but can’t change a tire. I first brought my car in on Friday at 10:30 an and it is now Wednesday and I have still yet to have my car returned from a flat tire. It took me 2 days to finally speak with a GM Jamie Perez and he was Zero help. So end of the day I had the car for 24 hours paid for what I believe the shape of the car including the services that they say were performed. Having a blowout, on a tire that was not safe to drive on the road with then having the dealership have me pay 1800$ on top for a warranty that won’t cover the shape the tires are in. I would recommend taking your business elsewhere or being very thorough on what they stated they have done or performed on any vehicle you buy or bring here, and have everything they say that they will do in writing. Definitely do have any service work done here.

I had a great experience at Finnegan Chevrolet Buick GMC when I took my Suburban in for service. The process was very fast and efficient, and the staff was professional and courteous throughout. They respected my time and got everything done smoothly without any hassle. It’s refreshing to visit a dealership that truly values customer service. I’ll definitely be coming back for future service needs. Highly recommended!

Bubba Alvarez truly went above and beyond to help me find my dream car. From the very beginning, he didn’t hesitate—he immediately got to work, found exactly what I was looking for, and secured it right away. To make things even better, he had the vehicle shipped over 4.5 hours directly to my home, which made the entire experience incredibly convenient. Not only was the process smooth and seamless from start to finish, but Bubba made it genuinely easy and stress-free. He kept us informed every step of the way and was always quick to respond. What really stood out was his level of dedication—he was even communicating with us on his day off to make sure everything stayed on track. That kind of service is rare. It’s clear he truly cares about his clients and takes pride in what he does. I would highly recommend this dealership, and more specifically, ask for Bubba Alvarez if you want to be taken care of and have a top-tier car buying experience!

I communicated with the salesman (Lamin) prior to my parents visiting the dealership (Finnegan in Rosenberg, TX) to look at a vehicle. All details were given and questions answered prior to my parent's arrival. It was because of this excellent customer service that my parents had a great experience at the dealership. The test drive, military discount process, sales finalization, and financing went very smoothly. It was the best dealership purchase experience my parents have ever been a part of. Thank you to all the team players who contributed to this great experience!

I searched the internet while shopping for a vehicle, and Finnegan had several that appealed to me. The sales rep was professional and the purchase process went quickly. My trade-in value was fair. I got a deal that satisfied me, and the dealership made money as well. I liked doing business with a locally owned family dealership.