Firelands Chevrolet Vermilion
Vermilion, OH
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# Summary The dealership is consistently praised by customers for its friendly, welcoming staff who prioritize genuine service over aggressive sales tactics, with particular recognition given to employees like Sean, Isaac, Kayley, and Heather for their knowledge and customer care. Shoppers report excellent buying experiences, fair pricing, transparent financing options, and noteworthy gestures like follow-up calls and patience with families, with several customers willing to travel significant distances to do business there.
I got a very nice truck at a decent price. Worked with Sean, Issac, and Heather, I had them there after hours but we had a good time. Thanks guys, and gal.
It's a great store, with fantastic people. It's nice to see a business in a tough industry still maintain a positive business culture. It's too easy these days to walk into a business and realize immediately everyone hates their jobs, each other, and in turn, the customer for showing up. Glad this store doesn't feel like that, they're very friendly and welcoming. 10/10, no notes.
I dove 90 miles to visit this dealership and meet Kayley & Heather. Positive experience the whole way, no exceptions! They did a wonderful job. Sold me a used Colorado that was described perfectly. No surprises and at a very good price. I'm 71, have driven well over 2-M miles and purchased more cars than I can remember. And I don't do silly unpaid endorsement surveys. These young ladies changed my mind. Kayley & Heather know their stuff and treat people right. I WOULD SEND MY MOM TO THESE REFRESHING FOLKS! You can too. Top notch, all the way! Did I mention how pleasant and well mannered they are? Great people! Thank you. Wow! 24 hours later and I still feel lucky!
We recently purchased a truck from this dealership, even though they’re over an hour and a half away from us — and I can honestly say we would make that drive again in a heartbeat. From start to finish, this was the best car-buying experience we’ve ever had. Everyone we worked with was incredibly down to earth, kind, and patient. We never felt talked down to or pressured, which unfortunately hasn’t always been our experience at other dealerships. They treated us like real people, not just a sale. What stood out the most was how much time and effort they put in for us. The finance team could have gone with the first approval that came through, but instead they worked to find an even better option for us. They were transparent, relatable, and genuinely cared about helping — it didn’t feel transactional at all. They were also wonderful with our kids. Our son was full of questions about the cars, and they took the time to show him around, explain things, and even shared how they moved vehicles inside ahead of the snowstorm. Those little moments meant a lot to us as parents. To top it off, they even called that evening to make sure we made it home safely. That level of care is rare. We only wish they were closer so we could use them for service, too. Truly an amazing experience, and we will absolutely be back when it’s time for our next vehicle. Highly, highly recommend.
This place was just absolutely incredible. I recommend anyone looking for a car to start here. The experience was great. My dealer Isaac was awesome and very knowledgeable. Staff was friendly. The sale wasn't pushy at all .I got exactly what I want at the price I wanted. Please start here. I even know someone that works at FORD yes I said ford. That skipped the employee discount buying a car with them because they were giving him the run around and he went there and bought a chevy .yes he has to park further away from the building but who cares. GM makes better cars anyways..lol
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