Fitzgerald Cadillac Annapolis

I wanted thank Kenny Burger (Service Writer) & Keith Watkins (Tech). I was parked on Hudson Street out front and my 2024 Suburban with only 26k miles suddenly would not start. I tried to work through the problem myself for almost an hour before turning to Fitzgerald for help. I walked up without an appointment and met with Kenny at the first desk. He immediately started searching through possible solutions on that busy Friday afternoon. Kenny walked into the shop and connected me with Keith. Keith stopped what he was doing and walked out with me to Hudson Street to look at my vehicle. He was able to get it started and asked that I bring it up to his bay. He checked the engine codes and determined GM was aware of the issue with a recent Technical Service Bulletin. He cleared the check engine light and Kenny documented the incident. I was up and running! I was able to take my children on a planned road trip to visit with their 94 year old Great Grandmother the next morning. Thank you!!!

My parents dropped their car off for an oil change about a week ago. Today while backing out the driveway they noticed a puddle of oil in the driveway. As they were driving the car begins to smoke. We decided to take the car to another mechanic (because we just got an oil change) and they inquired if we recently had an oil change and we should take I back to where we got the oil change so they can inspect it first. So we take the car back to Fitzgerald of Annapolis. We get to Ftiz and they look at the car and say that it is the vacuum pump and it will be $1700 to fix. We talk to the manager and of course sides with his mechanic that they did nothing wrong. I googled if the mechanic can cause this issue while changing the oil and it’s says this is most common. They offered only to lower the cost to $1100 and then try to justify the problem with the age and mileage of our car. We did not have a problem with an oil leak before the oil change and there was no mention of needing a new vacuum pump during the times they serviced the car. We take the car to another mechanic and they confirmed this issue could have came from changing the oil and hitting the vacuum pump and the cost is half of what Fitz offered to charge. There needs to be an investigation into Fitz of Annapolis service department as this is not the first review on this as well as them overcharging.

I purchased a vehicle from Fitzgerald Cadillac of Annapolis on 03/06/2025. While the vehicle initially appeared acceptable, recurring electrical and communication-related problems began immediately once cold temperatures and the winter season arrived. These issues are temperature-dependent and occur primarily during cold conditions. Since the onset, I have taken the vehicle to authorized Cadillac dealerships multiple times Including Fitzgerald Cadillac of Fredrick. Each visit resulted in clearing diagnostic codes, yet no clear, reliable, or permanent repair has been identified or completed. The same electrical failures continue to return. After the purchase, I discovered through Carfax and service records that this vehicle had electrical issues inspected prior to the sale, information that was not disclosed to me at the time of purchase. This omission is particularly concerning given that the same type of issue later manifested under predictable seasonal conditions. The vehicle was sold as-is with an extended warranty, and I was also charged approximately $5,000 above the advertised price, which I can fully document using the dealership’s original advertisement and the final purchase paperwork. This is very serious because the car was defective and I was charged 5000 dollars over advertising price stating that the dealership made a mistake when listing the car. I rely on this vehicle for work, and the unresolved electrical failures have caused significant financial loss, lost income, and prolonged hardship, despite repeated good-faith efforts on my part to resolve the issue through authorized service channels. At this point, I am formally requesting that the dealership take responsibility and work toward a clear, thorough, and reliable solution, rather than temporary resets or inconclusive diagnostics. The pattern of failure, combined with prior undisclosed service history and pricing discrepancies, raises serious concerns that deserve proper accountability. If this matter is not resolved, I am prepared to submit all supporting documentation, including service history, Carfax records, advertised versus final pricing, and repair attempts, to the appropriate dealer review boards and consumer protection authorities. I remain open to resolving this matter directly and professionally. Fitzgerald Cadillac of Annapolis may contact me to discuss a proper resolution. Thank you. Haris.A

Recently purchased a Cadillac XT6 and Chris the salesman was very responsive and helpful. I’ve never had a more knowledgeable rep during the purchase process. He really knows his Cadillacs. Also AJ the finance manager made me feel very welcome. This was my first time purchasing certified preowned and they both gave me the confidence in the product and themselves. Great job, I had a 2 hr drive to get there and I would go back.

Fitzgerald Cadillac made the entire buying process seamless from start to finish. Everything was handled professionally and efficiently, and my family is absolutely enjoying our vehicle. Chris and AJ were exceptional, and the entire team did a wonderful job.