Fitzgerald Chevrolet Hagerstown

My experience with Fitzgerald Chevrolet in HAGERSTOWN, Maryland. The reason I emphasized, HAGERSTOWN, is because I don't want to get this review confused with Fitzgerald in Frederick, Maryland, or anywhere else. Well, since Fitzgerald purchased this dealership location from Hoffman Chevrolet I have had numerous interactions with them. All have been good except for one small issue. I always document everything. Sorry, this is going to be long winded. I purchased a brand new 2024 Chevrolet 1500 truck from Fitzgerald in Frederick, Md. The only reason I purchased there was because they had a truck in stock that I wanted. Sales guy was great, prep and service, NOT. Since I live in the Hagerstown area I take my truck to the Hagerstown, location as I didn't want to deal with the Frederick location again. In the summer of 2025, I was having issues with my navigation and radio (info center). The navigation would blank out with a yellow line through the navigation viewing area. Was also having issues with my Sirius/XM radio. At first the issues were far and in between. As time went on the issues occurred more often but were still sporadic. When the issues would occurred I would video the issues so I had documentation of the problems. In October 2025, the issues were getting to be a PITA. So I stopped into Fitzgerald service and made an appointment to have the issues checked and fixed. On my "first" appointment I informed the service adviser of the issues and even showed him the videos of the issues and sent him copies. I was informed that if they could not duplicate the issues they would not be able to do anything, even with the videos showing the issues. I even told him that GM's own website admits that they are having trouble with the info center. Left truck there and was later contacted to come and pickup the truck. I was told that they updated the software but could not duplicate the issues and did nothing else. The service adviser told me that GM will not let them do anything unless they can duplicate the issues on sight. I told him I will have to call GM customer service and send them the videos of the issues to get something moving. On the way home, what do you know, the issues showed up again. The next day I got a text from Lauren, Fitzgerald's Guest Experience Manager, about my recent experience and to let her know about my experience. I texted her my experience and what I was told, the videos I took of the issues and about the issues appearing again on the way home from service. She asked for the videos of the issues and I texted them to her. Well, that's the gist of the issues. I'll try to cut this down to a more condensed version. Lauren stayed in contact with me during this whole repair process. I also started working with Rick the service manage instead of the service adviser. Three more appointments were made. The next or second appointment was to get the info center module replaced. They replaced the module and this happed to fix the navigation issue but not the radio issue. So later, a third appointment was made and then they replaced the info center display, but that did not fit the radio issue. A forth appointment was made to get the radio module replaced when one becomes available. When they got one in they replaced the radio module and that fixed the radio issue (hopefully for good). Although I had to go to four different appointments to get the issues fixed, that really wasn't an issue for me. Getting it fixed was the issue and they were doing that. During this process, after the initial appointment, Lauren and Rick were GREAT. As far as I'm concerned they both went the extra mile to get the issues fixed. *** Lauren and Rick, many, many thanks for everything!!! Sorry for the late review. Tom. PS: Anyone reading this, ALWAYS take dozens of photographs and/or video of you vehicle, inside and out, when dropping it off for work. It protects you and the company where you're dropping it off!

I would not recommend taking your car here for service. They appear to blindly rotate tires without checking the wear pattern first. They also did not honor a service special posted on their own website. When I brought it up, they tried to say it only applied to the CDJR dealership. After I showed them that the offer was listed on their location’s page, the response I got was, “I don’t know how to enter that price—only my boss can do that.” The boss was conveniently not there. On top of that, my dipstick is now stuck/broken, and they were the last ones to touch it.

Ryan Schiller was great to work with throughout the entire process. He, along with the sales manager and finance manager, answered all of my questions quickly and thoroughly, making everything straightforward and stress-free. The team was professional, transparent, and easy to deal with from start to finish. I would definitely come back here for another vehicle purchase and would recommend them to others.

Mike did an excellent job with getting me a good price for my trade in and getting us the vehicle with all of the desired options. We were very happy with his professionalism and the service we received at Fitzgerald Auto Mall. Darlene did a great job with the final purchase and didn’t pressure me in taking an extended warranty but gave me some additional time to think about the extended warranty to fit my budget. Will definitely recommend Fitzgerald Auto Mall to everyone we know .

I took my C8 Corvette in to have the hatch assembly replaced. When I picked up my car, I noticed burnt marks on both the roof and the hatch. The manager refused to show me any footage of the work being done on my car and tried to claim that I had brought it in that way, even though I have my own footage showing there were no marks initially. It looks like they may have used brake cleaner spray and left it in the sun. They did not take responsibility for their mistake, nor did they offer to fix my car. I will never return to this dealer again. I'll definitely spreading the word to other chevy owners to keep out of this dealer. There been numerous cases of the service tech ruining customer cars due to lack of training and supervision. Claiming I brought the car like that with zero footage it showing the mark was brought like that is amazing. I have camera of when I took it out of garage heading to the dealer with ZERO marks. I would love clear evidence of marks being there before hand. I would like to see full footage my car being worked on!